InDesign unable to update linked files

[matthewjm]

14.0.3

I work on files on a shared network (Google Drive). Recently InDesign ceased to be able to update links (Photoshop documents). To update a modified link—a .psd file for instance, I have to quit Photoshop, then quit InDesign and update the link as the document opens. 

The first symptom is that the update icon in the links panel is grayed-out. 

When I attempt to "update all links" in the links panel, this is the error message I get. 

"The file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it."

I know for a fact I'm the only one using these files, so the error message is erroneous. Is there a helper app that is conflicting with Google Drive somehow? 

Thank you for any input you may have. 

[lizhill_72]

Not that I can see. Still an issue for me, I am having to change the file name and re-import if I make any tweaks to images. Such a waste of my time...

[tkienekeracs]

I am having this same problem, but with Illustrator and OneDrive. 

[rossgunter]

I'm also experiencing this issue.

[dsy.wvm]

I'm having the same issue. I can't update all links and have to quite photoshop and indesign to update the links. I just updated to Big Sur for the Mac thinking that would solve the problem, but no. I'm also using indesign 2021, and just updated it yesterday thinking it could solve the problem. I'm also using a thumb drive for my indesign files, so I'm not sharing my files with anyone on a server or the cloud. Any ideas to solve this issue is appreciated!

[Vegan Fanatic]

It seems that the problem is within InDesign as the issue surfaces with Windows and OS X alike.

Guess that means its time to load up twitter and pester @abobe and see if they can get around to it 

[Illusio]

I'm having the same issue. Any chance of a patch on the horizon?

[kimr85729253]

I have exactly the same problem with my InDesign as ALL the others describe. I also use GoogleDrive. It has been a problem for a very long time. When are you going to look into the problem - it is very confusing for all of us, who use InDesign as the most important tool. Please give us a reply...

[BobLevine]

It is imperative with any cloud service to have any smart sync feature turned OFF!

[kimr85729253]

How can I check up on that? Where in InDesign can I find out if I have any smart sync features turned on? 

[BobLevine]

You don't check InDesign...that is a feature of the cloud storage. What it does is show you the files in Explorer or Finder but the files are only stored in the cloud. When you need them they're downloaded. That can cause issues with applications like InDesign which can time out waiting for them and throw an error at you.

[noktulo]

That is not the issue here. If you read the original post, the issue is that if you make changes to a linked file (e.g. a PSD) and then go over to InDesign and attempt to update the link, it fails to update. The problem isn't that the file isn't downloaded, since this occurs immediately with files you have made edits to (before they've even been uploaded to the cloud). This also occurs with files that have been set to "Make available offline" in Google Drive. 

[BobLevine]

I'm locking this thread. It's well over a year old and is covering way too many topics. If you have an issue with the current version of InDesign then create a new discussion.