InDesign v 16.2.1 crashing randomly on Big Sur 11.4

New Here ,
Jul 09, 2021 Jul 09, 2021

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Help! I have a massive publishing project ive just started to work on with a really tight deadline and im having some major issues when using InDesign. Firstly I thought it might be the document I was working on but ive tried creating several other new documents and all have encountered the same issues. InDesign first crashed when I used the eye dropper tool to try and apply a new colour to text, I then reopened the file and tried again and the same thing happend. I then opened a brand new document and tried again and the same thing happened. So I resolved that I would avoid using the eye dropper tool if I could for this project but then out of the blue InDesign crashed seemingly for no reason and now I have serious concerns on whether I can deliver this project if its going to be an on going issue. Has anyone else had problems simlar to these recently? I know there is a new version of InDesign being rolled out but its not appeared on my App update yet and I also dont know if it addresses any of these issues. Im feeling pretty stressed about this so if anyone can share any advice i'd really REALLY appreciate it 🙂

 


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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Hi there,

 

Sorry about the crashing. Could you please share some more details, like

    • Operating system
    • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
    • Some reports are coming from other users whose applications are crashing while they were on a Zoom call or similar application running simultaneously. Are you using any such applications?

 

Also, you may try the steps suggested on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know how it goes.


Feel free to let us know if you still need assistance. We'd be happy to help.


Thanks & Regards,
Anshul Saini

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Hi Anshul, 

Thanks so much for getting back to me. 

The operating system is macOS Big Sur 11.4. 

Indesign crashed on me last week but I thought it was a one of and havent really done to much within the program until today when its crashed numerous times. The only change is I installed the Monotype web extension a few weeks back, Ive just tried to uninstall it but its still showing as an extension in the Adobe apps - do you know how I can delete this altogether? Would be good to rule it out as part of the problem. 

Im not running any other applications except Adobe applications (Illustrator/Photoshop). No zoom calls or anything similar to this. 

Thanks so much for your help, really appreciate it!  

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi there,

 

Sorry for the delayed response. I recommend updating InDesign to v16.3.2, which contains multiple bug fixes and performance improvements.

 

If InDesign crashes randomly after the update, let us know. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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