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Indesign v.16 update screwed my menus

Community Beginner ,
Oct 21, 2020

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I updated to InDesign v.16 yesterday and now I can't get the menus to stay open long enough to select them. They flash open or drop down then disappear. Simple commands with ctrl+c, j, p, y etc simply don't work at all. Help! 

OS is Windows 10.

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Indesign v.16 update screwed my menus

Community Beginner ,
Oct 21, 2020

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I updated to InDesign v.16 yesterday and now I can't get the menus to stay open long enough to select them. They flash open or drop down then disappear. Simple commands with ctrl+c, j, p, y etc simply don't work at all. Help! 

OS is Windows 10.

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161

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Oct 21, 2020 0
Adobe Community Professional ,
Oct 21, 2020

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After a major update, often restoring your InDesign preferences can help:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDe...

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Oct 21, 2020 1
Community Beginner ,
Oct 21, 2020

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Thanks Steve. I have already tried the refreshing the preferences, and no go, but will try the other 2 steps in your suggestion. Will let you know! Cheers!

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Oct 21, 2020 0
Community Beginner ,
Oct 21, 2020

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Ah - still no luck. Am running out of options here. Tried disabling start-up processes but still nothing. 

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Oct 21, 2020 0
Adobe Community Professional ,
Oct 21, 2020

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Did you keep the previous version of InDesign, always advisable when upgrading?

Try uninstalling InDesign, using the drop down-down menu is the Creative Cloud app and reinstalling it again. If that doesn't help uninstall it again and run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Oct 21, 2020 0
Community Beginner ,
Oct 23, 2020

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Hi Derek ,

Thanks so much for your suggestions. - yes, I kept the previous version and tried using that but same problem. I suspect it could be the Windows 10 October 2020 update which was a major one. Does not affect any of the other CC apps that I have tried. 

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Oct 23, 2020 0
Community Beginner ,
Oct 24, 2020

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I have this exact same issue, it also happens on Illustrator, but not on Photoshop. Using ctrl, alt, or shift does change the functionality of the mouse, but commands don't work. Typing in a textfield also doesn't appear. Tried reinstalling, tried rebooting, tried previous versions, tried restoring preferences. The cursor als has the spinning "processing" circle next to it constantly blinking in and out.

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Oct 24, 2020 1
Community Beginner ,
Oct 24, 2020

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Yes - this is exactly my problem. Are you on Windows 10 and did you get the latest update to that? I have a feeling that this has happened before and I found a fix to it but can't for the life of me remember how or what!

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Oct 24, 2020 1
Community Beginner ,
Oct 24, 2020

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Yeah, I'm on windows 10, but only noticed the issue today, as all my CC updated. I think the windows update was also one of these days (I am on the latest update in any case), but I'm not sure which one caused the issue. I feel it was CC updating, but it might have come from them both together.

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Oct 24, 2020 0
Community Beginner ,
Oct 26, 2020

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Well, I contacted support, but after going through the options I had mostly gone through myself no solution was found. I tried some things again today, and tried reinstalling it to my C: disk, in stead of the 😧 disk where I had set my adobe software to. Problem, apparently, solved. I hope this might work for you as well, if you haven't found a solution yet?

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Oct 26, 2020 1
Community Beginner ,
Oct 26, 2020

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Wow - that's so interesting. I am fascinated that Adobe support couldn't nail it. I will try your solution as roll-backs and other manoeuvres have had no effect and am getting desperate. Many thanks and will let you know. Cheers! 0h, PS did you use adobe cleaner before reinstalling?

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Oct 26, 2020 0
Community Beginner ,
Oct 27, 2020

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I deleted them (including their saved preferences), changed the preferred installation location to C:\Prgram Files\Adobe within Creative Cloud and installed them again. All I can think of is that the difference in disks is what did it, I think CC was still on my C while the software was on D, but that was never a problem before. Or it is because one is HDD and the other SSD, but still, only became a problem 2 days ago. I should still get a call back from someone else from support, but for now at least the issue is resolved for me.

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Oct 27, 2020 0
Community Beginner ,
Oct 26, 2020

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Ah boy. Still no better despite uninstalling, adobe cleaning tool, reinstalling, and trying every tweak and twist that have been suggested by helpful users. Nothing. The cursor still flickers with the blue circle, and the menu items flash and disappear. It seems to be trying to access something and I wonder if there is a connection problem with CC? I also reinstalled CC and have rolled back Windows updates. All to absolutely no avail.  Has no-one else got the same problem, really???

 

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Oct 26, 2020 0
Community Beginner ,
Oct 29, 2020

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Still no luck after every attempt. Thanks for all your kind suggestions but nothing has worked. Adobe support are ringing this morning to see what they can do. It really is weird.

 

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Oct 29, 2020 0