InDesign v 2021 is not working

New Here ,
May 06, 2021 May 06, 2021

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It open but not interact and I cannot open any saved files.... Any HELP

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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try to delete InDesign preferences

Using a keyboard shortcut:
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?
In addition to the suggestions given by Vladan, I'd request you to try the troubleshooting steps suggested on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...).

Hope it helps.

 

Regards,

Ashutosh

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