InDesign will not open

[Nynne6C2C]

Hi

I hope Ypu can help me. Suddenly my InDesign will not open. I have triede to uninstall several times and install the newest version, an older version but its keeps saying NOT RESPONDING when I want to force quit it. What can suddenly make this mess?

Also when I try to reinstall it takes forever to install and still not working afterwards....

Thank You 🙂

[Eugene Tyson]

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Nynne6C2C]

Hi

Thank You - I have just made this log for Adobe and it's uploaded. It doesn't fix my problem as InDesign still doesn't open - it just "jumps" up and down in my dock but never opens 😞

[Derek Cross]

Did you use the Adobe Cleaner Tool as Eugene suggested?

[Nynne6C2C]

Hi 🙂

I used the log collector tool - what is the cleaner tool?

Kind regards

Nønne

[Derek Cross · Accepted solution]

Here: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html