Indesign won't open normally - only shows blue loading circle

New Here ,
Apr 25, 2020

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I am having some trouble with Adobe Photoshop and Indesign. Initially I had a problem with the creative cloud, so I have uninstalled and reinstalled it ( and now create cloud works normally)​ - so from there I did the same for Photoshop and Indesign. But they both are still not working - when opening them they show the a blue rotating circle and won't show the normal opening page where you can see your recent documents or create a new document. 

 

How do I get it back to normal? 

Adobe Community Professional
Correct answer by rob day | Adobe Community Professional

Have you tried deleting your  Preferences and Caches? An uninstall would not necessarily reset them.

 

https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems/td-p/11006337?page=1

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Indesign won't open normally - only shows blue loading circle

New Here ,
Apr 25, 2020

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I am having some trouble with Adobe Photoshop and Indesign. Initially I had a problem with the creative cloud, so I have uninstalled and reinstalled it ( and now create cloud works normally)​ - so from there I did the same for Photoshop and Indesign. But they both are still not working - when opening them they show the a blue rotating circle and won't show the normal opening page where you can see your recent documents or create a new document. 

 

How do I get it back to normal? 

Adobe Community Professional
Correct answer by rob day | Adobe Community Professional

Have you tried deleting your  Preferences and Caches? An uninstall would not necessarily reset them.

 

https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems/td-p/11006337?page=1

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How to

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60

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Apr 25, 2020 0
Adobe Community Professional ,
Apr 25, 2020

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Which version of InDesign and OS?

How much RAM do you have?

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Apr 25, 2020 0
New Here ,
Apr 25, 2020

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I have the catalina 10.15.4 and indesign 2020 the newest update and ram is 8 GB 2133 MHz LPDDR3

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Apr 25, 2020 0
Adobe Community Professional ,
Apr 25, 2020

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Have you tried deleting your  Preferences and Caches? An uninstall would not necessarily reset them.

 

https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems/td-p/11006337?page=1

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Apr 25, 2020 0