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Issues with Publish Online feature in InDesign

Community Beginner ,
Nov 29, 2019 Nov 29, 2019

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I have an issue trying to publish online documents from inside InDesign - the upload goes to 99% and then I get an error message (Error #16).

 

It's really frustrating because there is no way to resume the upload and you need to start the whole process all over, including preparing the document for upload, which takes quite a long time.

 

Equally frustrating, the support page for this feature on Adobe's website asks you to copy-paste the information below on a forum post that is not longer available (the support page was updated November 2019, the forum page mentioned there was closed February 2019):

 

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

 

I couldn't find any reference about what my error code (#16) means.

 

Can anyone please help?

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Bug , Publish online

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correct answers 2 Correct answers

LEGEND , Nov 29, 2019 Nov 29, 2019

Hi there,

 

Thanks for reaching out.

I'd recommend you to click on https://helpx.adobe.com/indesign/kb/troubleshoot-publish-online-errors.html to know the possible troubleshooting steps of Error 16.

Hope it helps.

 

Regards,

Ashutosh

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Advisor , Nov 29, 2019 Nov 29, 2019

Couple of ideas:

- is there video in your document? Even if you've published docs of this size before, if you have video, you might try downsampling with Handbrake or other utility; the error you posted would indeed seem to be related to file size. Also, I suppose you could do a "Save As" and save as same filename. This will almost always decrease your ID file size, sometimes by quite a bit.

- do you have the option set for the reader to download a PDF? If so, please try turning off and trying t

...

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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Hi, what if we need to use the option for the reader to download as PDF? Is there a way to bulk downsize all the photos and then publish the file online?

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Community Expert ,
Feb 19, 2021 Feb 19, 2021

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Create the PDF to your specifications, upload it to a webserver and give users a link within the Publish Online document.

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Community Expert ,
Feb 05, 2022 Feb 05, 2022

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romanap – You can enable the Publish Online document so that the reader can download a PDF version, but it is a static PDF.

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New Here ,
Oct 24, 2023 Oct 24, 2023

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October 2023 and the toggle download trick worked. HOW IS THIS STILL AN ISSUE FOR SOFTWARE I PAY $50/MONTH FOR????????

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New Here ,
Feb 15, 2024 Feb 15, 2024

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I'm getting this error and I've unchecked the PDF option.
I do have videos within the documents but I've sized them down.
Any other ideas?

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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Which error?

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