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New Here ,
Dec 15, 2020

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When editing in InDesign 2021 keyboard keys such as Enter, backspace, up arrow, down arrow, left arrow, right arrow, ctrl z (undo), ctrl C, ctrl V do not work. Did not have this issue until I downloaded 2021. Should I have waited for the bugs to be gone? I am doing things the same way I always have and now simple actions do not function.

Adobe Community Professional
Correct answer by Laubender | Adobe Community Professional

Ok. You are on Windows 10.

So you should be able to find preferences and also InDesign's cache folder in the following paths:

 

Cache folder:

[Your User Name] > AppData > Local > Adobe > InDesign > Version 16

 

Preferences folder

[Your User Name] > AppData > Roaming > Adobe > InDesign > Version 16

 

To see folder AppData at all you have to enable the view on "Hidden" or "Invisible" elements in your file system.

From my German Windows 10 where the View tab gives you some options to see all file suffixes and hidden elements:

 

AusgeblendeteElemente.PNG

 

To "trash" your preferences and caches simply rename the two Version 16 folders I listed above after you quit InDesign. InDesign will create new ones with fresh contents the next time it starts up.

 

Regards,
Uwe Laubender

( ACP )

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Keyboard

New Here ,
Dec 15, 2020

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When editing in InDesign 2021 keyboard keys such as Enter, backspace, up arrow, down arrow, left arrow, right arrow, ctrl z (undo), ctrl C, ctrl V do not work. Did not have this issue until I downloaded 2021. Should I have waited for the bugs to be gone? I am doing things the same way I always have and now simple actions do not function.

Adobe Community Professional
Correct answer by Laubender | Adobe Community Professional

Ok. You are on Windows 10.

So you should be able to find preferences and also InDesign's cache folder in the following paths:

 

Cache folder:

[Your User Name] > AppData > Local > Adobe > InDesign > Version 16

 

Preferences folder

[Your User Name] > AppData > Roaming > Adobe > InDesign > Version 16

 

To see folder AppData at all you have to enable the view on "Hidden" or "Invisible" elements in your file system.

From my German Windows 10 where the View tab gives you some options to see all file suffixes and hidden elements:

 

AusgeblendeteElemente.PNG

 

To "trash" your preferences and caches simply rename the two Version 16 folders I listed above after you quit InDesign. InDesign will create new ones with fresh contents the next time it starts up.

 

Regards,
Uwe Laubender

( ACP )

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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Have you tried resetting the InDesign preferences?

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New Here ,
Dec 15, 2020

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How does that affect my keyboard and ability to backspace, delete and return? I am looking at my preferences menu and do not see an area to reset them. Am feeling a little uneducated at the moment. Thought I knew everything about preference window, but obviously I do not.:(
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Guide ,
Dec 15, 2020

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Your contact info is on this public forum. Be careful about replying via email.

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 16, 2020

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Hi Timothy,

Derek did not reference the Preferences Panel in InDesign.

He pointed at the InDesign preferences in your file system that are stored in a InDesign 16 folder nested inside your User folder on your machine. What's your operating system?

 

Regards,
Uwe Laubender

( ACP )

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Dec 16, 2020 0
New Here ,
Dec 16, 2020

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Operating system is Windows 10

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Dec 16, 2020 0
Adobe Community Professional ,
Dec 16, 2020

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Ok. You are on Windows 10.

So you should be able to find preferences and also InDesign's cache folder in the following paths:

 

Cache folder:

[Your User Name] > AppData > Local > Adobe > InDesign > Version 16

 

Preferences folder

[Your User Name] > AppData > Roaming > Adobe > InDesign > Version 16

 

To see folder AppData at all you have to enable the view on "Hidden" or "Invisible" elements in your file system.

From my German Windows 10 where the View tab gives you some options to see all file suffixes and hidden elements:

 

AusgeblendeteElemente.PNG

 

To "trash" your preferences and caches simply rename the two Version 16 folders I listed above after you quit InDesign. InDesign will create new ones with fresh contents the next time it starts up.

 

Regards,
Uwe Laubender

( ACP )

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Dec 16, 2020 0
New Here ,
Dec 16, 2020

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Fixed. Thank you so much. I appreciate the guidance.

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