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Latest ID update doesn't provide the ME version

Engaged ,
Jun 17, 2020

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I need to update to the newest version of ID with ME support. I have always had my CC preferences set to English with Hebrew support and that version was always installed with previous updates. However, when I installed the newest update, the Hebrew support was missing. I've double checked my CC preferences for apps and English with Hebrew support is still selected. I've logged out and back in of CC with no change. In the past I never needed to do anything in particular to maintain my Hebrew version support through updates. How can I get it back now? Do I need to uninstall the version I have now (without the Hebrew support)? Will that then give me the opportunity to download the Hebrew support version?

Hi Cyndee,

 

Sorry to hear about the inconvenience caused. Please try following these steps and let us know how it goes:

 

Let us know if this helps or if you have any further query.

 

 

Regards,

Srishti

 

 

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Latest ID update doesn't provide the ME version

Engaged ,
Jun 17, 2020

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I need to update to the newest version of ID with ME support. I have always had my CC preferences set to English with Hebrew support and that version was always installed with previous updates. However, when I installed the newest update, the Hebrew support was missing. I've double checked my CC preferences for apps and English with Hebrew support is still selected. I've logged out and back in of CC with no change. In the past I never needed to do anything in particular to maintain my Hebrew version support through updates. How can I get it back now? Do I need to uninstall the version I have now (without the Hebrew support)? Will that then give me the opportunity to download the Hebrew support version?

Hi Cyndee,

 

Sorry to hear about the inconvenience caused. Please try following these steps and let us know how it goes:

 

Let us know if this helps or if you have any further query.

 

 

Regards,

Srishti

 

 

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Adobe Community Professional ,
Jun 17, 2020

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Hi Cyndee,

wait to update InDesign to 15.1.0.25 until this bug is resolved:

ID 2020 15.1 - All text variables (including page numbers) replaced by "ss" text

https://indesign.uservoice.com/forums/601180/suggestions/40675342

 

You are affected if you are using one of the following paragraph composers:

Adobe World-Ready Single-line Composer
Adobe World-Ready Composer

 

together with any text variable, also Current Page Number or footnotes.

 

Regards,
Uwe Laubender

( ACP )

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Engaged ,
Jun 17, 2020

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Yes, I saw that problem with 15.1. But, the update I have is 15.0.3 but it is missing the Hebrew support. How can I add the Hebrew support to it based on what I posted in the OP?

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Engaged ,
Jun 18, 2020

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I really need help -- how can I get the Hebrew support back that disappeared when I updated to version 15.0.3 (see above)?

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Adobe Community Professional ,
Jun 18, 2020

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Hi Cyndee,

sorry, I have no idea.

Did you follow the steps to install the ME version on top of an e.g. English International version?

Never tried this, but I hope it will help you:

https://helpx.adobe.com/in/indesign/kb/access-install-hebrew-arabic-indesign-illustrator-CC.html

 

Regards,
Uwe Laubender

( ACP )

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Engaged ,
Jun 18, 2020

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Yes, what I want to do is to install the ME version over the regular English version, but it doesn't seem available even though my preferences are correctly set to English with Hebrew support.

 

And I've done what is shown with the link.

 

Question is if it might work if I first uninstall the current version of ID that I've got (15.0.3) and then try. Don't want to spend time on that though unless it is likely to work.

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Most Valuable Participant ,
Jun 18, 2020

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I wonder if they pulled it because of the "ss" bug.

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Engaged ,
Jun 18, 2020

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The "ss" bug is version 15.1, isn't it? My problem is with version 15.0.3. When I updated to 15.0.3, the Hebrew support was missing.

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Adobe Employee ,
Jun 21, 2020

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Hi Cyndee,

 

Sorry to hear about the inconvenience caused. Please try following these steps and let us know how it goes:

 

Let us know if this helps or if you have any further query.

 

 

Regards,

Srishti

 

 

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Adobe Employee ,
Jun 26, 2020

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Hi there,

 

I am hoping that your issue has been resolved till now. If not, please feel free to update this thread else let us know if any of the suggestions shared above helped you or not.

 

Regards,

Sheena

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Cyndee_M LATEST
Engaged ,
Jun 26, 2020

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Yes, it has been resolved. Thanks.

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