today the library show me an error message:
'The file has been opened by another person or application. It may be on a network server and cannot be opened until another user closes it.'
I have tried to delete library, share again, reinstall the library software...
Please Could you help me?
Hi, can you confirm what library software you reinstalled?
did you update or install anything new that could cause the library to stop working?
Do you know where the library was saved? Is that a location you can still access?
Hi Eric and thanks for you quick response.
I have tried:
The library was saved in: user/library/Application Support/Adobe/Creative Cloud Libraries and yes, I have access in this location. I have more libraries in this path and another libraries is working fine.
The same library we use, in my company, between workmates and another persons it's works.
In the same computer this error in Adobe inDesign 2020 doesn't show it. It's works fine. The problem is only in Adobe InDesign 2018 and 2019 but unfortunately our customers works in 2018 version 😞
Eric now my workmate(email@example.com) has opened another post in this support. Please Could you use this post?
It's better for us.
Same problem here. Running Adobe InDesign version 14. Is this a bug?
Sorry to hear about your experience. We are able to reproduce it on our side and have identified the problem.
Libraries are working fine with the latest version but not with the 2019 version.
We are looking into ways to fix the problem, will keep you posted!
Thank you for the big help! We hope it will be soon as it is crucial on our team doing newspaper layout.
Hi Adobe Support Team!
Thanks for response. Out desing team needs a solution for that quickly 😞
For us is a problem doesn't use the shared libraries.
Please keep me inform when the but is solved.
We have identified a problem and posted a fix in the article here:
Please, use the Libraries installer provided in Solution 1.
Let us know if that resolved the issue for you.