Mac Mini Late 2014, just installed OS 11.4, now InDesign won't launch

New Here ,
Jun 02, 2021 Jun 02, 2021

Copy link to clipboard

Copied

Mac Mini Late 2014 w/16GB, just upgraded OS from 10.13 to 11.4.

InDesign won't launch.

Tried to install Creative Cloud app, but gets stuck about halfway through.

Any thoughts??

Thanks.

TOPICS
Performance

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Hey - you might try the solution posted here

https://community.adobe.com/t5/download-install/creative-cloud-desktop-won-t-install-issues-on-mac-o...

 

 

 

 

 

 
 

 

Adobe Employee , 
Aug 20, 2013

Copy link to clipboard

 

Hi iChrisChatt,

Please try the mentioned steps:

 

1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

 

Regards,

Romit Sinha


Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. In addition to the helpful suggestion by Eugene, you may also try Creative Cloud Cleaner Tool. Once used, try reinstalling the app. Let us know how it goes.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2021 Jun 06, 2021

Copy link to clipboard

Copied

LATEST

Thanks for all the suggestions!! I started by updating my version of ID - thought it would update itself being part of CC, but was not the case. Went from 2017 to 2021, and that seemed to work. I do have to resave my files to the new version, but it gives me the opportunity to get rid of old stuff :). Thanks again for the assist.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines