MacOSX 10.14.6 unable to create folder when saving file using shortcut (ID16.0.1)

Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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The new version of Indesign 2021 is unable to create a folder anywhere on my computer or on the networkserver from the saving dialogue using the shortcut cmd-shift-N. This happened before with the 2020 version of Illustrator. I have updated my version of Indesign to the latest version.

The button for new folder works, the shortcut doesn't. Please fix this simple thing please Adobe.

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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What Operating System?
System Specs?

 

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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As mentioned in the title: MacOSX 10.14.6 on a 2014 iMac. System specs do not really apply since this is a software fault.

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Sorry about that _ I scrolled down and missed that part as it was hidden!OOPS

https://helpx.adobe.com/ie/indesign/kb/macos-big-sur-compatibility.html

 

Is InDesign compatible with BigSur?

  • InDesign 16.0 and above versions are compatible with Big Sur (macOS 11).
  • InDesign 15.X and earlier versions have not been tested for compatibility with Big Sur (macOS 11).
 

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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This question does not relate to compatibility for Big Sur. There are valid reasons people do not upgrade their system to the latest versions (for instance: Metal starting from 10.15).

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Lets open this dialog again.. I have the same issue about this shortcut and seriously missing it. @Eugene Tyson  on my 10.14.6 OS and with up to date Indesign, the cmd+shift+n is not working in the "Save As" in Indesign. Has there been any news or results regarding an update or fix for this issue? 

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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So, after a new update for Indesign (it's now at 16.2)  i was truly hoping this issue would be addressed. Unforunately nothing happened and this bug is still in IndesignSo Adobe, will this ever be fixed? I hope to hear from one of you.

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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@Eugene Tyson  Small but really usefull shortcuts matter  

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Don't know I am getting tagged in all these.

 

Common fixes - 

Rebuilding the preference files
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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I also don't know why you are tagged, it's not me anyway, maybe because of your your first response.

 

But, regarding resetting the prefs: that does not work. If things were that easy... 

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Well - need a lot more info to take it further.

There is the Creative Cloud Cleaner tool - 

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

But probably need specifics on exactly what is happening.

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