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Not only do the menus flicker and disappear when I go to them, if I open a document or create a new one, I cannot do anything to it. Cannot alter text, move anything, or do anything. My programme is completely unusable. Before you ask, in the past 3 weeks I have done EVERYTHING, from rebooting, uninstalling, cleaning, reinstalling, checking RAM, monitors, systems, fonts, had 2 Adobe support peope look at it. An IT techie has visited and tried to help but no go. A team from Adobe was supposed to call me twice, but have done so only once, and because it was after I had said I would be available, I was out of town and unable to deal with the problem. Their second appointment they promised has been and gone, with no phone call, no email, no nothing - and still no help. My business is suffering as my main work is with InDesign. To say I am angry and frustrated is understatement of the year. How can I get help that really does help?
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Let's start with two basic questions:
What's your version of InDesign?
What's your version of operating system?
Regards,
Uwe Laubender
( ACP )
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This same problem is the one I have in my iMac and my Macbook Pro, both with CC2019 and CC2020, and now with CC2021: after just launching InDesign, no shorcut works. I am disabling the "Star page" and using old "New document" dialog box.
InDesign 15.1.3
MacOS 10.15.7
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What OS on the Mac? What specs are the computers?
These are usually down to bad drivers.
But there are special cleaning tools for reinstalling - https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Before we go that route try resetting your preferences
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The Cmnd-N not working (sometimes) after a fresh start of ID is a known 'bug', there is a fix coming at least for 2021.
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Thank you Uwe,
But I am afraid it is not as simple as my OS (which is latest Windows 10, and Indesign is latest version as well as earlier 15.0). I might add that all of my other Adobe cloud apps are working perfectly well: Photoshop, Bridge, Illustrator etc. No problem with them at all. It is only Indesign. I have reset my preferences more times than I care to remember, and I have uninstalled, used Adobe cleaning tool, and reinstalled also multiple times.
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That is not an InDesign issue, it is an issue with your specific OS, drivers or computer. You did not give us any info in that. Try to install a fresh OS and reinstall InDesign.
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Thank you, Uwe ... I have replied to your note above. It might be helpful if I summarise what is happening and what I have done.
Can't think of anything else I can add. It's just a mess. But thank you for trying to help.
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Thanks for all the info NZChurchmouse,
so let's think of other factors like non-adobe-software that is running along with InDesign…
As I learned yesterday a not updated anti-virus app running in the background could prevent InDesign from starting.
This case might not be the cause of your problems, I only mentioned it as an example that background processes on your system could influence InDesign. If you want to read into this particular one see:
Problem with starting Adobe InDesign, error message
Maximilian5C9A, Nov 11, 2020
https://community.adobe.com/t5/indesign/problem-with-starting-adobe-indesign-error-message/td-p/1158...
Regards,
Uwe Laubender
( ACP )
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Have you tried to create a new user account in Windows? I haven't read about this being an issue for a while, but at one point there was a conflict with interactive Bing wallpapers. If you're using one, reset it to the standard wallpaper.
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Hi there,
Sorry to hear about your experience. In addition to helpful suggestions given earlier, I'd recommend following suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know if it helps.
Looking forward to your response.
Regards,
Ashutosh