Not only do the menus flicker and disappear when I go to them, if I open a document or create a new one, I cannot do anything to it. Cannot alter text, move anything, or do anything. My programme is completely unusable. Before you ask, in the past 3 weeks I have done EVERYTHING, from rebooting, uninstalling, cleaning, reinstalling, checking RAM, monitors, systems, fonts, had 2 Adobe support peope look at it. An IT techie has visited and tried to help but no go. A team from Adobe was supposed to call me twice, but have done so only once, and because it was after I had said I would be available, I was out of town and unable to deal with the problem. Their second appointment they promised has been and gone, with no phone call, no email, no nothing - and still no help. My business is suffering as my main work is with InDesign. To say I am angry and frustrated is understatement of the year. How can I get help that really does help?
Let's start with two basic questions:
What's your version of InDesign?
What's your version of operating system?
( ACP )
This same problem is the one I have in my iMac and my Macbook Pro, both with CC2019 and CC2020, and now with CC2021: after just launching InDesign, no shorcut works. I am disabling the "Star page" and using old "New document" dialog box.
What OS on the Mac? What specs are the computers?
These are usually down to bad drivers.
But there are special cleaning tools for reinstalling - https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Before we go that route try resetting your preferences
The Cmnd-N not working (sometimes) after a fresh start of ID is a known 'bug', there is a fix coming at least for 2021.
Thank you Uwe,
But I am afraid it is not as simple as my OS (which is latest Windows 10, and Indesign is latest version as well as earlier 15.0). I might add that all of my other Adobe cloud apps are working perfectly well: Photoshop, Bridge, Illustrator etc. No problem with them at all. It is only Indesign. I have reset my preferences more times than I care to remember, and I have uninstalled, used Adobe cleaning tool, and reinstalled also multiple times.
That is not an InDesign issue, it is an issue with your specific OS, drivers or computer. You did not give us any info in that. Try to install a fresh OS and reinstall InDesign.
Thank you, Uwe ... I have replied to your note above. It might be helpful if I summarise what is happening and what I have done.
Can't think of anything else I can add. It's just a mess. But thank you for trying to help.
Thanks for all the info NZChurchmouse,
so let's think of other factors like non-adobe-software that is running along with InDesign…
As I learned yesterday a not updated anti-virus app running in the background could prevent InDesign from starting.
This case might not be the cause of your problems, I only mentioned it as an example that background processes on your system could influence InDesign. If you want to read into this particular one see:
Problem with starting Adobe InDesign, error message
Maximilian5C9A, Nov 11, 2020
( ACP )
Have you tried to create a new user account in Windows? I haven't read about this being an issue for a while, but at one point there was a conflict with interactive Bing wallpapers. If you're using one, reset it to the standard wallpaper.
Sorry to hear about your experience. In addition to helpful suggestions given earlier, I'd recommend following suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know if it helps.
Looking forward to your response.