Moving CS4 to a new computer

New Here ,
Dec 19, 2020 Dec 19, 2020

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I'm reitring my old computer and trying to reinstall CS4 on my new one.  I used BelArc Advisor to find my 24 digit software license number.  I downloaded a trial version of CS4.  When I enter the license number to register my program I get a red x.  When I try to register it with Adobe they say the serial number is already in use. Yes it is in use I've used it for over 10 years.  I'm 70 and reitred now and only have a one customer I routinely use it for so I don't want to go to the subscription service.  Any ideas on how to register CS4 on my new computer?    

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Most Valuable Participant ,
Dec 19, 2020 Dec 19, 2020

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You should have deactivated on the old machine first. If you still have access to it, then do that.

But...there's almost no chance that CS4 will run properly on Windows 10 and it certainly won't work on a new Mac.

 

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New Here ,
Dec 19, 2020 Dec 19, 2020

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I've used it ever since I went to Windows 10 on my old computer without any issues.  It won't let me deactivate it on my old computer.

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Most Valuable Participant ,
Dec 19, 2020 Dec 19, 2020

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Unfortunately, unless Adobe Customer Support can help, you're out of luck. Nobody here can help with activation issues.

You might want to try @adobecare on Twitter.

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Adobe Community Professional ,
Dec 19, 2020 Dec 19, 2020

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You can pay a bit more for a subscription to InDesign CC and use it, and pay for it, only by the month(s) you need it for.

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