MP.4 or .MOV Not Playing in PDF

[skysajedi]

Hello All,

I have been trying to place a video file either MP4 or .MOV in both InDesign, then export to Interactive PDF, or place these files diretly into a PDF. In each case the video files will not play, or if I select a floating window, it will play a small preview no larger than a business card.

I keep getting the error, I need flash player to play the video. All the documentation online says I do not need a flash player to play a video that is embedded within a PDF.

Any one have any ideas or a solve?

Thank you

[Test Screen Name]

What exact version of InDesign? What exact version of Acrobat or Reader? Please share some of this “all the documentation online”?

[skysajedi]

Hello All,

Thank you for all of your various responses.

First, I am up to date with the cloud I am running version 2020.009.20067 of Acrobat Pro and version 15.0.2 of InDesign. I am an InDesign Operator, and have been using ID for many years.

Since Acrobat is "suppose" to be automatic, and I am not a "coder" I write for answers. Obviously, I have tried everything adobe writes in info libraries, and have searched online, and done tutorials.

To answer Bob below, I am dragging the PDF onto Acrobat Pro, "NOT READER" or the "PREVIEW" after the PDF is made. I have tried a "VARIETY" of both .MP4 and .MOV files, and it is the same. 

Dov Isaacs is wrong!!! After spending hours on this issue, I can tell you, after many (maybe 60) times testing, I still get the "popup" stating "YOU NEED THE FLASH PLUGIN."  

Oh, and we have done the uninstall and install trick as well. No difference!''

Thank you, all for your questions. I look forward to "real" solves!!

[BobLevine]

How exactly are you trying to preview this?

[Diane Burns]

Please see Dov Isaacs reply in this thread. Perhaps the encoding is not correct: https://community.adobe.com/t5/indesign/error-while-importing-mp4-files-in-indesign/m-p/11185567?pag...