Need help opening a file

New Here ,
Jan 12, 2021 Jan 12, 2021

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Hello i'm having some troubles opening an indd and idml file.. i get this error 

Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.

I have no clue how to fix it if anyone could help??

 Thanks

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Bug, How to

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New Here ,
Jan 12, 2021 Jan 12, 2021

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The files could be corrupted or may have been designed in an older version of InDesign. The later is true is if you get a pop up asking whether you would like to convert it. If you proceed with that option, it will create a new copy of the file.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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unfortunately i don't get that pop-up..

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Sorry can't help further 😞 

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Most Valuable Participant ,
Jan 12, 2021 Jan 12, 2021

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What version of InDesign? What operating system? Did you create this files or receive them from someone else?

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New Here ,
Jan 12, 2021 Jan 12, 2021

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The files date from 2013, on macOS, no clue about the version probably CS6 ? I received them from someone else and they can't help me anymore.

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Most Valuable Participant ,
Jan 12, 2021 Jan 12, 2021

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Are they on your local harddrive? Can you share them?

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Here are the Files

 

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Are you absolutely sure that they are actual indd files? I tried to open them with BBEdit (just to see the content) and there is no mention of the word Adobe or InDesign in the file, at the contrary of an indd document.

@BobLevine the files are shown as 2,4 Mb on my computer

Capture d’écran 2021-01-12 à 14.21.18.jpg

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Most Valuable Participant ,
Jan 12, 2021 Jan 12, 2021

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Right...but the IDML is almost the same size.

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Most Valuable Participant ,
Jan 12, 2021 Jan 12, 2021

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Those files seem to be corrupt. Additionally, just looking at the size of them tells me something is wrong. They're way too small.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Yeah i thought so too, thank you for trying though 

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Participant ,
Jan 12, 2021 Jan 12, 2021

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Are these files saved by you? If someone else sent them, can you get them again. The files might be corrupted or can be opened in an older version.

 

Thanks and Regards

Eswari

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New Here ,
Jan 12, 2021 Jan 12, 2021

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The person got them from old back ups, its the only thing in the folder

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Most Valuable Participant ,
Jan 12, 2021 Jan 12, 2021

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Whatever made those backups may have compressed them and would need to be used to uncompress them.

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