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network connection lost error when saving indesign files - Windows

New Here ,
Feb 06, 2018

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My client is on a pure Windows environment with a lot of machines using indesign. But one machine can open any file on a network share, when you try to save it it crashes with an error "The network connection was lost for the file ...."

Does anyone have a fix for this, I have tried everything, I have seen a fix that for the mac but not windows. The software is fully patched.

Indesign cs6 version 8.1

Please help my client is getting a little agitated now.

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network connection lost error when saving indesign files - Windows

New Here ,
Feb 06, 2018

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My client is on a pure Windows environment with a lot of machines using indesign. But one machine can open any file on a network share, when you try to save it it crashes with an error "The network connection was lost for the file ...."

Does anyone have a fix for this, I have tried everything, I have seen a fix that for the mac but not windows. The software is fully patched.

Indesign cs6 version 8.1

Please help my client is getting a little agitated now.

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Adobe Employee ,
Feb 06, 2018

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Hi scottc55846462,

Please check if it saves file on the desktop? Also, you may try resetting preferences for InDesign.

Close all Adobe applications.

Go to Locations C:\Users\user\AppData\Roaming\Adobe and C:\Users\user\AppData\Local\Adobe.

Delete InDesign folders.

Launch InDesign from CC.

Regards,

Srishti

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New Here ,
Feb 12, 2018

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They are not using CC but CS6.

They can save to the desktop but not to shared drive whicjh is weird as it allows the to open the file from that location

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New Here ,
Feb 19, 2018

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They are not using CC but CS6.

They can save to the desktop but not to shared drive which is weird as it allows the to open the file from that location

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Adobe Employee ,
Mar 23, 2018

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Hi scottc55846462,

Please try these steps for CS6

Close all Adobe applications.

Go to Locations C:\Users\user\AppData\Roaming\Adobe and C:\Users\user\AppData\Local\Adobe.

Delete InDesign folders.

Launch InDesign CS6.

If it still does not work, try a different user account on the same machine and check how it works.

Regards,

Srishti

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New Here ,
Jun 25, 2020

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HI , 

My Client has updated the InDesign to  2020 version and getting the same issue when saving the file with save as "netwrok lost to the file...." Can you suggest?

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