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Nothing opening after CS update

New Here ,
Aug 29, 2020

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I updated my creative suite apps last week and now my InDesign, Acrobat DC and Illustrator are freezing at start-up. It will open the document and then immediately the rainbow wheel of death. I have uninstalled Creative Suite, all of the apps, and even tried going back to different versions for installation. I updated my Extensis Font Suitcase to see if that was the problem. It wasn't. I followed other internet posts about removing caches and preferences... I keep uninstalling and reinstalling and restarting and shutting down... nothing is helping. I have over 400GB of space left and all 4 of my ram is installed (32GB installed). Is something off with this latest update? It is killing me because I have deadlines and I can't get anything to work.

Adobe Community Professional
Correct answer by S_Gans | Adobe Community Professional

Hi. It's actually working fine on my machine. It would help if we knew your OS version - different systems may have different problem and solutions.

One thing to check - if you use Suitcase, it means you likely use a LOT of fonts. Can you please try deactivating all fonts but system fonts and open a document that only uses your system fonts? Sometimes a corrupt font can be the cause of symptoms you're describing, even if the font isn't used in the document you're viewing - just loading a corrupt font can cause weirdness. Just a suggestion...

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Nothing opening after CS update

New Here ,
Aug 29, 2020

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I updated my creative suite apps last week and now my InDesign, Acrobat DC and Illustrator are freezing at start-up. It will open the document and then immediately the rainbow wheel of death. I have uninstalled Creative Suite, all of the apps, and even tried going back to different versions for installation. I updated my Extensis Font Suitcase to see if that was the problem. It wasn't. I followed other internet posts about removing caches and preferences... I keep uninstalling and reinstalling and restarting and shutting down... nothing is helping. I have over 400GB of space left and all 4 of my ram is installed (32GB installed). Is something off with this latest update? It is killing me because I have deadlines and I can't get anything to work.

Adobe Community Professional
Correct answer by S_Gans | Adobe Community Professional

Hi. It's actually working fine on my machine. It would help if we knew your OS version - different systems may have different problem and solutions.

One thing to check - if you use Suitcase, it means you likely use a LOT of fonts. Can you please try deactivating all fonts but system fonts and open a document that only uses your system fonts? Sometimes a corrupt font can be the cause of symptoms you're describing, even if the font isn't used in the document you're viewing - just loading a corrupt font can cause weirdness. Just a suggestion...

TOPICS
Bug, Performance

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32

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Aug 29, 2020 0
Adobe Community Professional ,
Aug 29, 2020

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Hi. It's actually working fine on my machine. It would help if we knew your OS version - different systems may have different problem and solutions.

One thing to check - if you use Suitcase, it means you likely use a LOT of fonts. Can you please try deactivating all fonts but system fonts and open a document that only uses your system fonts? Sometimes a corrupt font can be the cause of symptoms you're describing, even if the font isn't used in the document you're viewing - just loading a corrupt font can cause weirdness. Just a suggestion...

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Aug 29, 2020 0
Most Valuable Participant ,
Aug 29, 2020

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Creative Suite? There have been no updates to those applications in seven years. If you mean Creative Cloud, please post your exact versions and operating system.

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Aug 29, 2020 0