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All of my files are syncing in InDesign, but one very important file just wont. I get the error message "Unable to sync 2019................................". How do I troubleshoot what is wrong with that file or how do I find a phone number or chat to find InDesign help?
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I assume you are referring sync'ing a book and not cloud file sync'ing...
Have you tried to save the ID file as an IDML? Open the IDML file and save back to the original location and the original file name. (I would make a backup of the file before you do this.)
What are you trying to sync? If everything, try turning off some of the sync settings until you find exactly what isn't sync'ing. For example, it might be just the master pages.
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Where are you seeing this? That would be common with an InDesign lock file on Dropbox.