OPENING FILES

New Here ,
Mar 31, 2021 Mar 31, 2021

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I am trying to open a booklet file which was created during a trial and it comes up with the error 'Either the file does not exist, you do not have permission, or the file may be in use by another application? I have paid my subscription but still no luck.

help please.

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Hi @Wendy5C32 

How are you trying to open it?

  • From the recents list or Home Screen?
  • File > Open?
  • Mac Finder / Windows File Explorer, then right-click?

Do you see the booklet in Finder / File Explorer?

~ Jane

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Recent.
Thanks.




Sent from my Galaxy


#####################################################################################
Scanned by the Trustwave Secure Email Gateway - Trustwave's comprehensive email content security solution.
Download a free evaluation of Trustwave SEG at www.trustwave.com
#####################################################################################

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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Did you try File > Open or right-click > open from Finder/File Explorer? If not, please try that.

 

~ Jane

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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Did you move the file from the original location? One thing is sure: it has nothing to do with the fact that it has been created during the trial period.

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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The Book File works as a collector to which you can link your InDesign documents.

1. The documents are missing and need to be relinked to the book file

or

2. Permission has to be updated - if you on a Mac Get Info (CMD I)

and update Sharing & Permissions

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