Option + Drag not working

Explorer ,
Mar 23, 2020 Mar 23, 2020

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Ysing InDesign 2020. Mac OS 10.14.6

Option + Drag feature does not work, so can't duplicate items.

Any ideas?

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correct answers 1 Correct Answer

Explorer , Mar 23, 2020 Mar 23, 2020
Solved it. I am running an application called "Webroot Secure"; if I select "Pause Secure Keyboard Entry" then it solved this.

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Explorer ,
Mar 23, 2020 Mar 23, 2020

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Solved it. I am running an application called "Webroot Secure"; if I select "Pause Secure Keyboard Entry" then it solved this.

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New Here ,
Mar 24, 2021 Mar 24, 2021

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where do I find "pause secure keyboard entry" within the webroot secure app?

 

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Don't ask here. Ask in the Webroot support:

 

Official Webroot® Support

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New Here ,
Apr 14, 2021 Apr 14, 2021

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You can find it in the preferences list under 'Webroot Secure'>'Preferences' on the top left of your screen (if you have a mac).  It should be one of the last selections in that list.  

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Adobe Community Professional ,
Mar 23, 2020 Mar 23, 2020

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Thanks for letting us know how you solved it.

 

~Barb

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Community Beginner ,
Jun 05, 2020 Jun 05, 2020

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Adobe should f**king stop blaming other programs. Just f**king fix the bug! If illustrator has no problem at the same time when InDesign becomes absolutely useless (with broken option and shift key) then there is no excuse to blaming on other programs. It is clearly an Indesign problem. Stop keep tell your paid user to find walk around, relaunch and reboot every time the stupid bug appear. Fix you sh*t Adobe!!!

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Sorry @m4au312 but you're writing that in ignorance. There ARE applicaitions that interfere with InDesign keystrokes. It is NOT an InDesign bug. I've been solving problems like this on this forum for years and so has Barb. Her answer below about figuring out the program that causes the problem WORKS.

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Thank you for letting us know how you solved it! This bug only affects Indd, Illustrator has no issues with me running Webroot Secure. Now I'm kind of worry that every update, something else will come up. Hope Adobe can fix this for future updates.

 

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I forgot to mention that I am a mac user. Not sure if this happens for windows users.

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I have no idea what Webroot is either - This is a problem that just started after this InDesign Update. Drag and drop works in Illustrator.

I can cope, but I'd rather find a solution.

 

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Hi @susanh94562257:

 

Webroot protects PCs, Mac® computers, and mobile devices against ransomware, phishing, viruses, identity theft, and other digital dangers. Check with your IT Department to see if you are running it. 

 

Have you restarted your computer?

 

~Barb 

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New Here ,
Mar 08, 2021 Mar 08, 2021

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My IT Department? 
I am my IT department.

 

Yes I have

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Hi @susanh94562257:

 

We have countless threads on this forum with users reporting that their modifier keys suddenly stop working in InDesign.

 

While Webroot is the most common culprit, it is by no means the only application that interfers with InDesign's modifer keys.

 

Take a look at your antivirus app, anti-malware app, etc. For most users—as for the one who posted this specific question—once you are aware of what is going on, you can likely figure out the application that is causing the issue. My recommendation is to reboot your computer again, and only open InDesign. Are the modifier keys working? If not, take a look at the apps that auto-load when you computer boots up. Turn them all off, and re-enable them one at a time.

 

Here are the first three reports I found by searching this forum, but there are many, many more.

 

~Barb 

 

 

 

 

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