Option drag to duplicate objects not working for InDesign and Illustrator on Windows machine

New Here ,
Jan 20, 2021 Jan 20, 2021

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Option drag to duplicate objects not working on my PC for InDesign and Illustrator. I have tried posted suggestions, any help appreciated.

 

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Adobe Employee , Jan 21, 2021 Jan 21, 2021
Hi there,    Sorry to hear about this trouble. I agree with the suggestions shared above. This generally happens due to the conflicts with other applications. Please try booting the system into Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If...

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Guide ,
Jan 20, 2021 Jan 20, 2021

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Which posted suggestions have you tried? Also, it might help if you post your versions of InDesign, Illustrator and what OS you are using. And this last one is a Hail-Mary, but newer Macs that have the new M1 processor don't run InDesign all that well, and since I don't use Windows, I can't say if there is a similar hardware reason, but I thought I'd throw it out there for the PC users here.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Thanks. InDesign 2020. 

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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Sometimes other applications will interfere with the Adobe keyboard shortcuts. Try rebooting your computer and only open up InDesign or illustrator and try it again. Is the shortcut working again?

 

~Barb

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi there, 

 

Sorry to hear about this trouble. I agree with the suggestions shared above. This generally happens due to the conflicts with other applications. Please try booting the system into Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8...) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

If that doesn't help, please try the suggestions shared on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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New Here ,
Jan 22, 2021 Jan 22, 2021

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Thanks. I am working on a mac, but connecting to a pc environment on citrix (my employers citrix workspace) so I can't restart windows. Maybe I need to resove with the IT department. Thanks for your help.

 

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