Packaged Fonts - How to Open?

[NK_17]

A client sent me their firm's in-house InDesign template - all Packaged up.     When I open the InDesign file, it won't sync the fonts.   Am I missing something?  Do I need to do something specific with the fonts folder in order to have them sync up?  

[BobLevine]

Is there a document fonts folder in the package? Did it come from a Mac? Are you on Windows?

If so, do the fonts show a size of 0kb?

[Jemima5E38]

I have this problem, the file was created and packaged on a mac and i am trying to view in on a windows pc and its shows as 0kb ? Is there a solution to this?

Thanks in adance 

[BobLevine]

Those are Mac Only fonts and there is nothing you can do except replace them with Opentype.

[NK_17]

Hi Bob,

Yes, there is a documents fonts folder in the package.   Windows.  

They all have a compressed size (1KB, 54KB, 90KB, 89KB), nobody is at zero.  

I opened the "In Design Document"   

Thank you!

[BobLevine]

Does the document show “converted” in the file name? If so, save it (in the same folder), close it, re-open it.

[NK_17]

No, the document has a normal title and ends with .indd

I have closed and opened it multiple times, with the same message each time that I open it, notifying me that my document "uses fonts that are currently unavailable on your computer.  Typekit couldn't find any matching fonts."   I choose the option to "find fonts" and then next box that pops up is a "Find Font" box that pretty much just gives me the option to replace with a different font... as it won't let me click in any of the boxes for the missing fonts.

[BobLevine]

Are you positive that all fonts have been packaged? Give us a screen capture of the find fonts dialog and the document fonts folder.

[Scott Falkner]

Did you open the InDesign file in the supplied folder, the same folder that contains the Document Fonts folder? Are the files for the missing fonts in the Document Fonts folder? Have you tried installing the supplied fonts?

[Creamer Training]

Is the folder named correctly? Older versions of InDesign called the folder "Fonts"; newer versions use "Document Fonts".

You said "They all have a compressed size"--what do you mean by compressed? Nothing can be compressed when opening the file.