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Pages Panel Malfunction

New Here ,
Jun 01, 2020

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I'm using InDesign 15.0.03. I had to delete my preferences to correct another issue and since doing that, my cursor will not work in the pages panel. I cannot grab and drag a master page down to create a new page, nor can I move pages around even with the "allow to shuffle" unchecked. I have deleted the preferences again, tried multiple documents, restarted InDesign, restarted Windows explorer and made sure everything is up to date. Very frustrating! Any help is appreciated.

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Correct answer by rob day | Adobe Community Professional

I think the path to the caches folder on Windows is:

 C:\Users\~UserName\AppData\Local\Adobe\InDesign\Version [#]

 

On OSX it is:

/Users/username/Library/Caches/Adobe InDesign/Version #

 

UI problems usually are from corrupted caches

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Bug, Performance

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Pages Panel Malfunction

New Here ,
Jun 01, 2020

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I'm using InDesign 15.0.03. I had to delete my preferences to correct another issue and since doing that, my cursor will not work in the pages panel. I cannot grab and drag a master page down to create a new page, nor can I move pages around even with the "allow to shuffle" unchecked. I have deleted the preferences again, tried multiple documents, restarted InDesign, restarted Windows explorer and made sure everything is up to date. Very frustrating! Any help is appreciated.

Adobe Community Professional
Correct answer by rob day | Adobe Community Professional

I think the path to the caches folder on Windows is:

 C:\Users\~UserName\AppData\Local\Adobe\InDesign\Version [#]

 

On OSX it is:

/Users/username/Library/Caches/Adobe InDesign/Version #

 

UI problems usually are from corrupted caches

TOPICS
Bug, Performance

Views

389

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Jun 01, 2020 0
Adobe Community Professional ,
Jun 01, 2020

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Try trashing the cache once and see if it helps

 

-Manan

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Jun 01, 2020 0
New Here ,
Jun 01, 2020

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Thank you for your suggestion. I tried that and it didn't work.

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Jun 01, 2020 0
Adobe Community Professional ,
Jun 01, 2020

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Does the problem happen with a new document? Could you clarify which folder did you trashed to clear your cache?

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Jun 01, 2020 0
New Here ,
Jun 01, 2020

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It did happen with a new document, but I think I have it solved! I trashed the cache by holding down Ctrl-Alt-Shift on startup. I checked again with existing doc and with new doc, even a different existing doc and the problem persisted. Then I noticed it happening with graphics and text boxes, too (this was new). So I started the process again. 

I trashed the prefs, restarted Windows Explorer and finally restarted the machine completely. This finally worked!

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Jun 01, 2020 0
Adobe Community Professional ,
Jun 01, 2020

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I think the path to the caches folder on Windows is:

 C:\Users\~UserName\AppData\Local\Adobe\InDesign\Version [#]

 

On OSX it is:

/Users/username/Library/Caches/Adobe InDesign/Version #

 

UI problems usually are from corrupted caches

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Jun 01, 2020 0
DFuson LATEST
New Here ,
Jun 15, 2020

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Thank you for your help!

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Jun 15, 2020 0