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maybe someone has a tip for me. When I write a PDF from indesign it is automatically reduced to 97%.
The print window shows 97% scaling, how can I fix this?
Is there a reason you're printing to a pdf and not exporting to a pdf?
While you may be correct, I would not make that assumption. There are people from all over the world posting here and many do not speak English as a first language. I hope she's exporting hence my earlier reply.
First check the actual paper size in the PDF using File > Properties > Description. Is the paper size listed incorrectly?
The default print output setting in Acrobat and Reader is Fit, which scales the output. Try setting it to Actual Size. Does that take care of it?