Persistant Indesign quitting issues?

New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi wondering if anyone else is have persistant Indesign quitting issues?

I'm running:

Screenshot 2021-02-03 at 15.51.49.png

 For the past 3/4 months there has been persistant and more and more frequent issue with Indesign (16.0.2) bombing out! There dosent seem to be a pattern? Closing docs, opening multiple docs, saving, cut and pasting, importing images, the list could fill a hole page. 

 

If there are any Adobe engineers with any ideas of a fix I would really appriciate it.

Thanks

Paul

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Performance, Print

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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Presumably, you've tried resetting the InDesign preferences?  

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi Derek,

Yes have dump the prefs, and done a hard reboot on the app as well. I'm not running many fonts and none are currupt, so I'm at complete loss on what's causing it?

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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You do have plenty of spare disk space?

 

And just to double-check your reset procedure:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

It might be worth getting your graphics card checked.

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Yes exactly the same key commands. And my Mac is very well specked with plenty of ram and flash memory.

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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It might be worth getting your graphics card checked.

 

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Thanks for the recomdation but my college is running an identical mac and indd version and he is having exactly the same issues?

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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Have you upgraded to InDesign 16.1?

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Thanks Derek,

Just seen the upgrade so fingers crossed. Thanks for your suggestions.

Paul

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Explorer ,
Feb 03, 2021 Feb 03, 2021

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Yes I have had a very similar problem. InDesign randomly quits when scrolling, clicking cursor and especially when closing a document. What has been most annoying and not just a little worrying is that 1 out of say 12 to 15 times (yes it happens that often) I'll get a warning that the file is damaged. Luckily I only had to rebuild a file once otherwise I've tried to copy backup files. I see today there's a full point version update (16.1) which mentioned stability improvements so fingers crossed this is finally the fix.

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Explorer ,
Feb 03, 2021 Feb 03, 2021

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I'm happy to report that after my first full working day with 16.1 ID hasn't crashed once. It was a bit of a wait and a few grey hairs but thanks Adobe, my faith is restored...

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