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Problem with font

New Here ,
Apr 27, 2020

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Hello,

 

I have to use the Whitney font on my document and it does not recognise a character from my language ”ț”, instead in all documented it replaces it with a rectangle with an X inside (see file attached). What can I do to solve this?

 

Example.jpg

Thank you.

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Correct answer by _Jongware_ | Most Valuable Participant

It is possibly that the font you now installed already was installed.

Step 1: with the font in use, check the location of the actual file using the Find Font dialog.

Step 2: quit InDesign. It theoretically can handle fonts' installation and deinstallation while running but you never know.

Step 3: remove the font from your system. (It depends on your OS how to do that.)

Step 4: restart InDesign and check if the font is still available. If it is, that was the reason. Repeat from #1 until InDesign cannot find the font anymore.

Finally, step 5 is to re-install the latest version that you have.

Step 3:

 

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Problem with font

New Here ,
Apr 27, 2020

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Hello,

 

I have to use the Whitney font on my document and it does not recognise a character from my language ”ț”, instead in all documented it replaces it with a rectangle with an X inside (see file attached). What can I do to solve this?

 

Example.jpg

Thank you.

Most Valuable Participant
Correct answer by _Jongware_ | Most Valuable Participant

It is possibly that the font you now installed already was installed.

Step 1: with the font in use, check the location of the actual file using the Find Font dialog.

Step 2: quit InDesign. It theoretically can handle fonts' installation and deinstallation while running but you never know.

Step 3: remove the font from your system. (It depends on your OS how to do that.)

Step 4: restart InDesign and check if the font is still available. If it is, that was the reason. Repeat from #1 until InDesign cannot find the font anymore.

Finally, step 5 is to re-install the latest version that you have.

Step 3:

 

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Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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Use a different font.

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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I cannot, it's the font my company uses. Changing it is not an option...

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Apr 27, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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What version of Whitney have you? In the OpenType version, it exists.

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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I have the OpenType version and I know it exists because it used to work in the past, but not anymore, that's why I think it's strange and I cannot find a solution.

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Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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Open the glyphs panel and find the glyph you need there.

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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I tried that as well, but it does not work... 

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Apr 27, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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Capture d’écran 2020-04-27 à 16.01.18.jpg

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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Yes, I found it but I cannot replace the rectangle in the whole document with it. That is what I tried and does not work.

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Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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How did you get the text into the document in the first place?

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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Copy and paste from a Word document.

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Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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There's your problem. Place the text, don't paste it.

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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Yes, like that it works, but the text is a brochure and I have to insert part of the text in different text boxes, I cannot insert the whole word document into a text box because I have several pages, each with different text. Isn't it a better way of inserting the text, because I cannot create soo many word documents to use place option....

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Apr 27, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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I cannot reproduce your problem: it works when I copy and paste.

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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I tried again, but for me it does not work. When I copy the text back in Word all the letters are in Whitney font, but the "ț” which is converted to Calibri font...

 

rorapa_0-1587997966526.png

 

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Apr 27, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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Is your font properly installed in your system or is it located in a “document fonts” folder? If this is the case, Word will not recognize it.

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Apr 27, 2020 0
New Here ,
Apr 27, 2020

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What do you mean by "properly installed in your system"? I received it from my colleagues, I pressed install and that was it. It is wrong how I installed it?

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Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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Place the text into an empty document and then copy/paste from there to your brochure.

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Apr 27, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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Did you receive the font files located in a folder called "document fonts”? If this is the case, it means that these fonts have been packaged with the indd document and can only be used in this document. If you have installed the fonts in your system, they should be recognized also by Word.

 

 

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Apr 27, 2020 0
rorapa LATEST
New Here ,
Apr 28, 2020

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I tried that, same problem. I even use place and it still does not dispaly that character...

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Apr 28, 2020 0
Adobe Community Professional ,
Apr 27, 2020

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Hi rorapa,

you said:

…What do you mean by "properly installed in your system"? I received it from my colleagues, I pressed install and that was it. It is wrong how I installed it?

 

Perhaps. What is your operating system?

 

Regards,
Uwe Laubender

( ACP )

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Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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It is possibly that the font you now installed already was installed.

Step 1: with the font in use, check the location of the actual file using the Find Font dialog.

Step 2: quit InDesign. It theoretically can handle fonts' installation and deinstallation while running but you never know.

Step 3: remove the font from your system. (It depends on your OS how to do that.)

Step 4: restart InDesign and check if the font is still available. If it is, that was the reason. Repeat from #1 until InDesign cannot find the font anymore.

Finally, step 5 is to re-install the latest version that you have.

Step 3:

 

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Apr 27, 2020 0