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Problem with InDesign Files in Dropbox Reverting to Earlier Versions

Community Beginner ,
Nov 20, 2020

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I have had this problem a few times recently and I'm not sure when the problem started.

The scenario is that I am working in InDesign and my files are all within my Dropbox folder. What happens is: I work on an InDesign file and save it. Make some changes, save it etc etc. Send a PDF to the client and wait. Maybe a couple of hours later I come back to the file and when I open it in InDesign it is not the latest saved version. I know I saved it so I'm pulling my hair out! Now I've found that if I go to "document history" in Dropbox my last version will be there, with my name and 'desktop' written underneath. However, it will have been overwritten by my name but with "API app" written underneath it.

 

I am currently in discussion with Dropbox who are suggesting that it could be due to a lack of support for InDesign documents (they get a UFO symbol instead of an icon). But this is seriously upsetting my working to the point that I think I may have to move all my files out of Dropbox.

 

Has nobody else experienced this problem?

 

My only thought as to maybe when it occurs is if I 'option-drag' copy a document in a folder to start from, but I'm not sure about that yet - it's just an idea...

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Bug, Sync and storage

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Problem with InDesign Files in Dropbox Reverting to Earlier Versions

Community Beginner ,
Nov 20, 2020

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I have had this problem a few times recently and I'm not sure when the problem started.

The scenario is that I am working in InDesign and my files are all within my Dropbox folder. What happens is: I work on an InDesign file and save it. Make some changes, save it etc etc. Send a PDF to the client and wait. Maybe a couple of hours later I come back to the file and when I open it in InDesign it is not the latest saved version. I know I saved it so I'm pulling my hair out! Now I've found that if I go to "document history" in Dropbox my last version will be there, with my name and 'desktop' written underneath. However, it will have been overwritten by my name but with "API app" written underneath it.

 

I am currently in discussion with Dropbox who are suggesting that it could be due to a lack of support for InDesign documents (they get a UFO symbol instead of an icon). But this is seriously upsetting my working to the point that I think I may have to move all my files out of Dropbox.

 

Has nobody else experienced this problem?

 

My only thought as to maybe when it occurs is if I 'option-drag' copy a document in a folder to start from, but I'm not sure about that yet - it's just an idea...

TOPICS
Bug, Sync and storage

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56

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Nov 20, 2020 0
Community Beginner ,
Nov 20, 2020

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Here is a screenshot showing how my file was created and saved and then overwritten by "API app" about 25 mins later with the first version of the file:

Screenshot 2020-11-20 at 17.25.04.png

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Nov 20, 2020 0
Adobe Community Professional ,
Nov 20, 2020

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Hi Sharpenson,

never experienced this with Dropbox and I use Dropbox a lot for working with InDesign.

Possible, that you enabled the SmartSync feature of Dropbox. I never did.

Smart Sync could be the cause of your issues.

 

What's your version of InDesign and operating system?
Do you have Dropbox Smart Sync enabled?

 

Regards,
Uwe Laubender

( ACP )

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Nov 20, 2020 0
Community Beginner ,
Nov 20, 2020

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Hello. I've not enabled Smart Sync.

InDesign 16.0 currently and Big Sur. This has happened before these latest updates, by the way.

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Nov 20, 2020 0
Most Valuable Participant ,
Nov 20, 2020

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Smart sync should be turned OFF!

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Nov 20, 2020 0
Community Beginner ,
Nov 20, 2020

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It is off. I said - I've not enabled it.

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Nov 20, 2020 0
Most Valuable Participant ,
Nov 20, 2020

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Sorry, read it too quickly.

So, you just have the standard Dropbox desktop app installed and Dropbox folder set up?

This is very odd. Do you also have a Onedrive account? If so, try working in that so we can try to find out where this issue is.

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Nov 20, 2020 0
Adobe Community Professional ,
Nov 20, 2020

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Hm. Ok. I'm on Windows 10 so there is no direct comparison.

Hopefully someone with OS X Big Sur comes along and could help…

 

In the meanwhile I would report the issue at a Dropbox forum.

And perhaps also at InDesign UserVoice/bugs:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

Regards,
Uwe Laubender

( ACP )

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Nov 20, 2020 1
Community Beginner ,
Nov 21, 2020

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Yesterday I option-drag copied an InDesign file and labelled it TEST. Today I looked and everything seemed normal so I deleted it. Within the hour Dropbox "API app" had put the file back in the folder again!

Screenshot 2020-11-21 at 17.02.05.png

 

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Nov 21, 2020 0