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Publish Online Analytics non-functional

Community Beginner ,
Sep 06, 2018

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I can't seem to get the Publish Online Analytics to work.  I click on icon for it, but nothing happens.

Actaully, when I click on the trash can to delete something, nothing happens then, if that helps.

Does anyone have any ideas?  I'd love to view the stats on my publications.

Thanks,

Tim

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Publish Online Analytics non-functional

Community Beginner ,
Sep 06, 2018

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I can't seem to get the Publish Online Analytics to work.  I click on icon for it, but nothing happens.

Actaully, when I click on the trash can to delete something, nothing happens then, if that helps.

Does anyone have any ideas?  I'd love to view the stats on my publications.

Thanks,

Tim

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Sep 06, 2018 0
New Here ,
Oct 01, 2018

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Yes, same here. The little squares keep spinning like it's thinking, but nothing ever happens.

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Oct 01, 2018 0
Adobe Community Professional ,
Oct 01, 2018

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It doesn't happen normally. Try restoring your InDesign preferences as described below:

Trash, Replace, Reset, or Restore the application Preferences

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Oct 01, 2018 1
Community Beginner ,
Oct 01, 2018

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Thanks, Steve, but it didn't change anything.This is what I see in the "Overview" tab:

Screen Shot 2018-10-01 at 2.38.08 PM.png

and this is what I see in the "Document Trends" tab:

Screen Shot 2018-10-01 at 2.38.19 PM.png

I click on the 3-bar icon on the left, but nothing happens.

You mean it actually *works* for you?  What platform and browser are you using?

Tim

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Oct 01, 2018 0
Most Valuable Participant ,
Oct 01, 2018

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I had a similar issue, with the suggestion to open browser in incognito mode. This worked and allowed me to view the dashboard and analytics.

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Oct 01, 2018 1
Community Beginner ,
Oct 01, 2018

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Jeffery. How do you force InDesign to open the web window in Incognito mode or Private Viewing, as it says on my Firefox window.

Speaking of which, I'm on Mac with InD 2018.

Thanks.

Tim

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Oct 01, 2018 0
Most Valuable Participant ,
Oct 01, 2018

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Tim, from your screen capture, it appears as though you can view/access the dashboard, but not the analytics.

My suggestion for private viewing or incognito mode was for not being able to access the dashboard at all. And, I don't think there is any way to force Indesign to open a new private window during the Publish Online process. You would to have open the private window first, then access dashboard URL.

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Oct 01, 2018 1
Adobe Community Professional ,
Oct 08, 2018

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FWIW, I have found analytics extremely slow to load of late. I finally opened the dashboard, then did something else for a few minutes. Finally, when I clicked the analytics icon, the data was there. Can you try just leaving it open for 5 mins or so, at least in the interest of troubleshooting?

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Oct 08, 2018 0
Community Beginner ,
Oct 08, 2018

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Nope.  I left it for over an hour and it looks just the same as the image that I posted above.

Does anyone from Adobe have a response?

What does it look like when it actually displays the results?

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Oct 08, 2018 0
Adobe Community Professional ,
Oct 08, 2018

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Hmmm... you might log out of the dashboard, then log back in.

Here are stats for my collection of Publish Online documents http://bit.ly/PubOnCollection

Analytics-092918-PubCollection.jpeg

Sorry I can't be more helpful, do try logging out of dashboard and refreshing. Hopefully someone from Adobe will respond.

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Oct 08, 2018 0
Community Beginner ,
Oct 08, 2018

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Thanks for the screen shot, Diane.  It would be nice to be able to access the stats on my publication like you can.

I logged out of Adobe CC and logged back in.  Started InDesign and it's still the same. Nada.

Are you on Mac or PC?  Could *that* make a difference?

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Oct 08, 2018 0
Adobe Community Professional ,
Oct 08, 2018

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I am on Mac, but that really shouldn't matter.

I meant to log out of your dashboard, here. Just guessing here at this point.log-out-dashboard.jpeg

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Oct 08, 2018 0
Community Beginner ,
Oct 08, 2018

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Nope. Log out, log in. Still the same.

Thanks, though.  Nice to hear that someone is listening, even if it *isn't* Adobe...

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Oct 08, 2018 1
Adobe Community Professional ,
Oct 08, 2018

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Yeah, I'm stumped. On my end, I just checked and the data loaded really quickly. Are you still getting a blank window?

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Oct 08, 2018 0
Community Beginner ,
Oct 08, 2018

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Not blank... it's the same as above (from

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Oct 08, 2018 0
Community Beginner ,
Nov 27, 2018

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Please help, Adobe! I am having the same issue. I really need my analytics!

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Nov 27, 2018 0
Community Beginner ,
Nov 27, 2018

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Would a particular browser make a difference (help)?

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Nov 27, 2018 0
Most Valuable Participant ,
Nov 27, 2018

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I can not access the Publication Analytics right now, so it most likely is a system issue.

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Nov 27, 2018 0
Adobe Community Professional ,
Nov 27, 2018

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I'm getting a similar delay here. At the bottom of the screen, it says: "Publication Analytics has a delay of approximately 90 minutes"

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Nov 27, 2018 1
Community Beginner ,
Nov 27, 2018

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Thanks, Steve. Hadn't noticed that before! 90 minutes seems pretty unreasonable. Hopefully there are developers that will address this? Would it help for users like myself to contact Adobe and report somehow, or is this forum sufficent?

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Nov 27, 2018 0
Adobe Community Professional ,
Nov 27, 2018

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I'm pretty sure the engineers are aware of it.

I went to a section in InDesign Prerelease for reporting issues and problems and that seems to be down as well so it seems to be a broader problem.

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Nov 27, 2018 2
Adobe Community Professional ,
Nov 27, 2018

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I checked Creative Cloud Status and that's showing all operational. So most of the outward-facing Creative Cloud Services are operational, but Publish Online is probably working on the servers in India where I think the prerelease is also based.

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Nov 27, 2018 1
New Here ,
Jul 29, 2019

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I just worked with Adobe today and the reason I couldn't get any functions on the dashboard to work was because our office network was blocking the website address. I have put in a ticket to our IT team to unblock the dashboard web address and it should be resolved. We found this out by connecting to my iPhone's hotspot and I could get to all the functions that way. YAY!

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Jul 29, 2019 0
Adobe Community Professional ,
Jul 29, 2019

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That's great news!

Just to clarify, when you say your IT team had to "unblock the dashboard web address," do you mean the URL "https://indd.adobe.com/dashboard" or an IP address?

Might be useful for others to have specifics.

Thanks.

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Jul 29, 2019 0
New Here ,
Jul 29, 2019

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Hi Diane. From what I understand you need to just give them the website address/URL and they can unblock it from the server/network, not an IP address.

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Jul 29, 2019 0
Adobe Community Professional ,
Jul 29, 2019

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Good, thank you, glad it's resolved.

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Jul 29, 2019 0
Explorer ,
Feb 03, 2020

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Hi Im still having this problem. is there any more ideas on how to fix it. Please.

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Feb 03, 2020 0
New Here ,
Sep 03, 2020

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I came across this and seems years and months later, there is still no solution. I am regretting that I did not know this before I published online through Adobe - now I cannot get stats. Not good for business at all. 

 

I also have tried numerous times, numerous ways, but just not getting the analytics I need urgently! 

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Sep 03, 2020 0
New Here ,
Sep 08, 2020

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I am having the same issue too. I have used it successfully in the past, this is really frustrating!

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Sep 08, 2020 0