Publish Online Dashboard not showing documents

New Here ,
Jan 15, 2021 Jan 15, 2021

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When I log into my Publish Online Dashboard to view my live documents, it's saying "No document found" yet all published pieces are still working and links are available. Please help! I need to grab the analytics for these documents and don't have access. TIA!

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Bug, Publish online

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correct answers 1 Correct Answer

New Here , Jan 19, 2021 Jan 19, 2021
It's now working. Not sure what the issue was but definitely needed some time to refresh. Thanks all!

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Most Valuable Participant ,
Jan 15, 2021 Jan 15, 2021

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I am able to view my dashboard and documents right now. Occassionally the Adobe Publish Online servers are down. Check, and report back if problem continues.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Still down for me but I will keep checking back! A little worried that they've disappeared all together... but hopefully that is not the case 🤞🏼

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Most Valuable Participant ,
Jan 15, 2021 Jan 15, 2021

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Nothing unusual reported at status.adobe.com 

Are you saying you can view documents, but can not access analytics? If so, you can try clearing cache in browser for site, or try accessing from private browser window.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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I can't see anything at all - documents or analytics. I tried clearing the cache and the private browser with no luck. Thank you for hanging in here with these tips!

 

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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My Publish Online dashboard is working fine. The service does occasionally have issues. Can you check you are logged in to the correct Adobe ID? Also, please log out (via CC app) and log back in; this has been known to correct some issues. 

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New Here ,
Jan 19, 2021 Jan 19, 2021

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It's now working. Not sure what the issue was but definitely needed some time to refresh. Thanks all!

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