Publish Online Document Not Found

Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Sent out a docment to a team using Publish Online. Now it I'm getting a Document Not Found web page. I then went to check all my other Publish online documents and have the same error. HELP! Deadline to send this out is today.  

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Bug, Publish online

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correct answers 1 Correct Answer

Adobe Employee , Nov 26, 2020 Nov 26, 2020
Hi all,   Sorry about the inconvenience caused due to this outage. Our services are up and running again. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.   Regards, Srishti

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same here. It was still working this morning. The upload prompts with a warning that I should check MY internet connection. Rather cheeky.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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yes same here. I sent out a newsletter with a link to my published doc and it says Doument not Found. 

When I try to publish online now it says "You cannot use this feature right now. please check your network connectivity."

I am on InDesign 16 and 2 days ago I upgraded to macOS Big Sur. This problem started then. Publish online did not work at all and in fact the program just quit every time. I had to ask a colleague to publish my doc from their mac which is still Catalina.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I've got the same problem. I can't publish a new document either - It was working fine this morning

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Contributor ,
Nov 25, 2020 Nov 25, 2020

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There seems to be some temporary problem with the servers.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same here, presentation to the client tomorrow. Finger crossed !

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Oh lucky you! mine was expected 40min. ago...

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I too am having this issue!  Had a lot of fun Thanksgiving items up too:(. The website does not report any outages?

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Contributor ,
Nov 25, 2020 Nov 25, 2020

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Only Behance, Portfolio, Spark and XD

https://status.adobe.com/all_cloud#

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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They are aware of it. I got a response from Adobe Care. Hoping it is fixed soon.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same here, too. Trying to access a document previously published online months ago

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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ChrissyE21_0-1606319642403.png

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I have the same problem, in support they tell me that the servers are down and they are working on it.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Did anyone received an answer or explantion about the bug?
I have the same issues here with a document published weeks ago, last week I didnt have that issue...
Each time I tried to connect I receoived he message below->

Screen Shot 2020-11-25 at 16.56.25.png

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Adobe Employee ,
Nov 26, 2020 Nov 26, 2020

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Hi all,

 

Sorry about the inconvenience caused due to this outage. Our services are up and running again. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.

 

Regards,

Srishti

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hi, 

 

I've been using InDesign for a while now, but all of a sudden, when I want to publish online, I get a message saying " You cannot use this feature right now. Please check your network connectivity" Needless to say, my network connection works just fine... 

This feature has worked just fine for me up until this morning, does anybody have an idea how to fix it? I tried signing out and in, as well as the standard computer restart... 

 

Thanks in advance.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I am having same issue and tried to logout and login but still not working. Hope its something on their end and they will fix it soon as I need to send this out to client. 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I am having the same problem all day as well. Logged into account and was informed I don't have access to this from my account. Strange

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Same problem here 😞 Hope Adobe fix it fastly...

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same here. I can't see any of my old documents that I've published online, they're all a 404...

Would be nice if they could fix this issue a s a p.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Same thing here, all my documents published on line are broken. All my clients have the link already! Adobe, please fix the problem.

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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If you had scrolled down previous messages a little, you would have found this posted several times. Some of the Adobe servers have been out. You can check the status at status.adobe.com:

 

Screen Shot 2020-11-25 at 11.53.30 AM.png

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Thank you, I didn't know that. This is the first time I'm seeking advice here. Hopefully it will be resolved soon. 

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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It is because Amazon AWS servers are down, this also means Cloud services for Adobe. World wide problem. You just will have to wait for Amazon to fix this...

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Thanks for the news 🙂 Now it seems that they're working to fix the issue.. I've just uploaded a file and saw it on line a few minute ago... now it's down again 😞
I hope tomorrow will work fine... 🤞🏻

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