Publish online error #23 at 98% upload

New Here ,
Nov 06, 2017 Nov 06, 2017

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I have searched the forums and can't seem to find a solution to this issue. I have signed out re-started and re-signed in. I have double checked all jpegs and file sizes, I have even split my document in 2 (it's only 37 pages long anyway). Can someone please help

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 06, 2017 Nov 06, 2017
There was a problem when Allow PDF download is selected. If selected, can you de-select and try?

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Adobe Community Professional ,
Nov 06, 2017 Nov 06, 2017

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When you go to publish it online - try doing a range of pages 1-10 - then try 11-20, then try 21-30, and 31-37

See if any or all of those ranges poses an issue.

If they all do then there's something wrong - if only one of them fails you've narrowed it down to that page range. Try each page individually.

Have you seen this help page?

https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html

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Adobe Community Professional ,
Nov 06, 2017 Nov 06, 2017

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They're the same link I posted.... ???

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New Here ,
Nov 06, 2017 Nov 06, 2017

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I had already looked at those links. I can upload pages in batches of 10 which tells me that everything is OK - but if I try and upload the complete document it gets to 98% - the latest error is that it tells me I have no internet connection, which is rubbish because i'm not wireless - the connection is just fine.

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Adobe Community Professional ,
Nov 06, 2017 Nov 06, 2017

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There was a problem when Allow PDF download is selected. If selected, can you de-select and try?

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New Here ,
Nov 07, 2017 Nov 07, 2017

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I have now managed to publish my document - by using a different computer and a different network. I also de-selected allow pdf download.

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New Here ,
Feb 06, 2019 Feb 06, 2019

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I have the same issue. I can upload provided I uncheck the download PDF button. I need clients to be able to download it so this is unhelpful.

I have reinstalled and reset prefs to no avail.

It hangs at 97% each time.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Hello! Did you ever resolve this? I'm having the same problem.

 

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