Published online documents don't work with mobile devices ?

Explorer ,
Feb 10, 2021 Feb 10, 2021

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Dear team,  is it not a self-proof feature that should work or not? 

Publish Online is an astonishing platform ! I love it 100%

Although the only browser I found to work is mi browser.

Please help to fix this issue on popular browsers.

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Adobe Community Professional , Feb 11, 2021 Feb 11, 2021
Hi, I have seen in the forums that there have been some scrolling/swiping issues on Android devices, but not sure there's any solution other than a bug report. What device are you using, sounds like an Android device? Please add your vote and any comment to this bug report, which is monitored by Adobe: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/42244105-publish-online-documents-cannot-turn-pages-on-andr

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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Which device, with a HTML5 browser, have you found a Publish Online document can't be accessed and opened?

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Hi Derek, thank you so much for replying. Your helped many of us and hope to help me too. I love so much Publish online and want to do so many things with it and hope to solve this.

I am using Red mi note 8 and Chrome v88.0.4324.141 on my mobile and it doesn't work, tested on Redmi note 9 pro v88.0.4324.152 also the same. Instantly arrows/control bar appear and dissapear. Then there is no way to bring them back an browser is stack on the page displayed nor swipe works.  Here is link to test page https://indd.adobe.com/view/80b7917b-13ad-40fb-89ad-9900f61b2fe7

I am not sure which browsers support or not html5 but I asked some people, with not old smartphones to test it and get the same answer. 

So do you mean that any modern Android or IOS should have worked? Is this the answer?

Thank you very much for your contribution and can't wait for your reply.

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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Well, I'm not an expert in the devices that can access Publish Online documents (maybe Diane Burns can chip in). I've just tested your link on an iMac, Macbook Pro, iPad and an iPhone sucessfully. Perhaps others looking at this thread, with other devices can try the link and report back.

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Thank you for replying but I stated in the title that it's only a mobile issue. Desktops tested, working allright for me too. Could you please try your mobile on it and  could you pass it on your colluague Diane Burns to help?

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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As I mentioned, your Publish Online document worked successfully on my iPhone.

(Diane is not my colleague; it's up to her whether she spots this thread and chooses to comment.)

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Ok Sorry, I missed that, what IPhone/version is that working fine?

Thank you for your help.

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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it's an iPhone Xs Max with iOS 14.4.

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Hi again I asked from some friends with IPhone to check it and they report that's also working on them. I download mozilla and it looks that is working also well. Maybe its a Chrome Issue.

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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Hi, I have seen in the forums that there have been some scrolling/swiping issues on Android devices, but not sure there's any solution other than a bug report. What device are you using, sounds like an Android device?

Please add your vote and any comment to this bug report, which is monitored by Adobe: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/42244105-publish-online...

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Thank you for replying. I have tested with some friends with different IPhone versions, and looks that its working. On Android its working ok with MI browser and Mozilla (tested only these two). It seems that's the issue is on Chrome. I tested on my mobile Redmi Note 8 and 9  with Chrome with the same issue. I vote for it as you mention.

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