"Internal error" message when placing images

New Here ,
Nov 28, 2020 Nov 28, 2020

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Hi everyone, 

I am not very experienced with InDesign and have run into a problem. Help is greatly appreciated as I am in my last week of school and really need to wrap up my projects in InDesign this week. I recently updated InDesign, and started working on a file I created a few months back. Everything was fine for several hours as I worked, but then I got an error message when I tried to place an image (after placing other images just a few minuetes earlier) in the document. All the message says is "Adobe InDesign" on the top with an exclamation mark inside a triangle with a "Internal error" message with the option to click "ok". I then tried closing and reopening the file and opening a new file. Now, no matter what file I am using in Indesign, I am unable to place images or PDFs, and keep getting this error. I uninstalled and reinstalled InDesign and still the same issue occurs. Does anyone know how to resolve this problem? 

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Bug, Import and export

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Adobe Community Professional , Nov 30, 2020 Nov 30, 2020
Looks like something is corrupt and broken within the document. It can be anything from a graphic box to an image or location where the images are stored. Can you create a new document and place images ? Place the same images and others ? Also - Open the indesign document and then create a new document and try to copy content from one to the other and see if the problem comes into the new document. Let me know please

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Adobe Community Professional ,
Nov 30, 2020 Nov 30, 2020

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Looks like something is corrupt and broken within the document. It can be anything from a graphic box to an image or location where the images are stored. Can you create a new document and place images ? Place the same images and others ?

 

Also - Open the indesign document and then create a new document and try to copy content from one to the other and see if the problem comes into the new document.

Let me know please

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Thank you so much for the suggestions. Yes, I tried opening a new document and copying. I figured out that only images that I got from my external hardrive were giving me the issue. So, I tried saving the images onto my desktop before inserting them into InDesign. It worked when I resaved the image under a new name. I still have no idea why it was doing this in the first place, but at least I found a work-around to get the assignment done. Thank you for your time! 

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