"Page failed to Load" error while launching Indesign 2020

New Here ,
Sep 02, 2020

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hi! does anyone know how to fix this?

 

Screenshot 2020-09-02 at 10.20.32.png

 

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1 Correct Answer

Adobe Employee , Sep 02, 2020
Ashutosh_Mishra Adobe Employee , Sep 02, 2020
Hi Lauren,   Sorry to hear about your experience. Would you mind sharing version of the OS? When did it start happening? Please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  Go to Terminal (Go > Utilities > Terminal.app)  Execute the following command on terminal to provide permission:  sudo chmod -R 777 /Users/<user>/Lib...

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Adobe Employee ,
Sep 02, 2020

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Hi Lauren,

 

Sorry to hear about your experience. Would you mind sharing version of the OS? When did it start happening?

Please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

If it does not help, please use Creative Cloud Cleaner Tool to remove the existing apps and install again once done.

Let us know how it goes.

 

Regards,

Ashutosh

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