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Hi Lauren,
Sorry to hear about your experience. Would you mind sharing version of the OS? When did it start happening?
Please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:
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Hi Lauren,
Sorry to hear about your experience. Would you mind sharing version of the OS? When did it start happening?
Please login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:
If it does not help, please use Creative Cloud Cleaner Tool to remove the existing apps and install again once done.
Let us know how it goes.
Regards,
Ashutosh