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"Unable to package" warning -- what to do?

New Here ,
Nov 08, 2017

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Hello, I have InDesign​ 2017.1 on the mac OS High Sierra. I get the message "Unable to Package the document. Indesign cannot access X" but my coworkers have no problems. Is this possibly another High Sierra conflict with adobe products, or is there something else possibly at work. Please advise.

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"Unable to package" warning -- what to do?

New Here ,
Nov 08, 2017

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Hello, I have InDesign​ 2017.1 on the mac OS High Sierra. I get the message "Unable to Package the document. Indesign cannot access X" but my coworkers have no problems. Is this possibly another High Sierra conflict with adobe products, or is there something else possibly at work. Please advise.

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Adobe Community Professional ,
Nov 08, 2017

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Are you trying to package the same files that your coworkers are packaging? If not then try checking the names of your links for invalid characters such as "/" in them.

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New Here ,
Nov 08, 2017

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Yes, they are  files with the same types of names (here's an example: 39332_11NJm_ac.indd). I wonder if its my operating system. My coworkers are on Os Sierra 10.12.6, while I'm on High Sierra 10.13.1; I uploaded the patch this morning to get rid of that annoying blurry cursor bug (still haven't used indd yet to check if its holding) but the patch did not correct my packaging issue.

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Adobe Community Professional ,
Nov 08, 2017

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Have you tried trashing your preferences?

To do so:

With InDesign closed Launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Most Valuable Participant ,
Nov 08, 2017

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What about the link file names. Are there any accented characters? Illegal characters?

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Adobe Community Professional ,
Nov 08, 2017

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Respectfully, Bob, that's already been asked and answered.

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New Here ,
Nov 08, 2017

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Thanks, folks. Two separate updates (apple's High Sierra patch and Adobe's CC 2018) have resolved the issues I've experienced. Packaging is now functional.

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Most Valuable Participant ,
Nov 08, 2017

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The only thing mentioned was an INDD file and no mention of accented characters.

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Adobe Community Professional ,
Nov 08, 2017

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See last sentence of Comment 1.

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Most Valuable Participant ,
Nov 08, 2017

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I’m using email, Bill. I may have missed it.

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Adobe Community Professional ,
Nov 08, 2017

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No problem.

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New Here ,
Jan 28, 2019

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Thank you SO much, Bill. This worked!

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New Here ,
Nov 17, 2017

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I've just encountered the same problem although I'm up to date with High Sierra (four days ago and no new update since then) and have only just updated InDesign (10 minutes ago).

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Most Valuable Participant ,
Nov 17, 2017

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Same questions for you as for the others.

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Explorer ,
Nov 23, 2017

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I'm getting this error message as well since updating InDesign CC 2018 to the latest version.

The message is:

Unable to package the document.

InDesign cannot access 'data$:Communications:Design Files:SCHOOLS:2017-2018 Schools:Schools D:DS MACKENZIE:S18 DS MacKenzie Stationery:S18 DS MacKenzie Letterhead.indd'.

Is the problem the $ in the server name. This is not an issue on the other Macs running the latest InDesign CC 2018 and macOS Sierra and OS X El Capitan.

Seems like a High Sierra and InDesign CC 2018 (latest version) bug.

Opening and saving documents work without a problem. Also saving the file on the local drive and packaging works (that's my workaround at the moment).

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Explorer ,
Dec 04, 2017

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I believe it may be something to do with APFS.... we have the same issue here after upgrading our file server and client machines to High Sierra. Files seem to be fully locked now when they're open, moreso than before. We used to be able to duplicate files that other team members had open, but can't even do that now. Hopefully Adobe/Apple sort it out soon.

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Explorer ,
Dec 04, 2017

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The file server is a Windows share volume connected via SMB protocol. I haven't tested with a Mac running High Sierra with the old HFS+. I still think it's a High Sierra bug that both Apple and Adobe need to address.

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Explorer ,
Dec 04, 2017

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It's possibly a SMB bug then, we're connecting to our APFS file server via SMB. We're having all kinds of permissions issues, and 'ignore ownership' on that drive doesn't seem to be working either.

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New Here ,
Jan 17, 2018

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Solution:

Connect to server using cifs:// instead of smb://

I found this allows you to package the files

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