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Recent InDesign File Won't Open; Shows as White Box Icon and 0KB in Windows

New Here ,
Jun 12, 2020

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I'm using InDesign 2020 and Windows 10. I dont' get any error message. File was saved and shut down normally one day ago. Now it simply won't open up. Does anyone know what's going on or how to recover this file?

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Feature request, How to

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Recent InDesign File Won't Open; Shows as White Box Icon and 0KB in Windows

New Here ,
Jun 12, 2020

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I'm using InDesign 2020 and Windows 10. I dont' get any error message. File was saved and shut down normally one day ago. Now it simply won't open up. Does anyone know what's going on or how to recover this file?

TOPICS
Feature request, How to

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148

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Jun 12, 2020 0
Adobe Community Professional ,
Jun 12, 2020

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If the file is 0 kB it contains no data. That file is toast. Do you use backups? Incremental backups, like Time Machine or Backblaze will keep older versions of the file for you.

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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Any thoughts on how that could just happen?

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Jun 12, 2020 0
Most Valuable Participant ,
Jun 13, 2020

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Is it in a Dropbox or OneDrive folder? If so, disable smart sync.

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Jun 13, 2020 0
Adobe Employee ,
Jun 20, 2020

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Hi there, 

 

I hope your issue has been resolved till now. If not, please let us know so that we can assist you further. 

Else please confirm if any of the suggestions above helped. 

 

Regards,

Sheena

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Jun 20, 2020 0