Reviewing the document - FAQ

Adobe Employee ,
Jun 15, 2020

Copy link to clipboard

Copied

As a stakeholder, you will receive a notification either through email or through the CC desktop application when a designer shares their document with you. Click the link in the notification to open it in a browser for review. Refer the help document here to get more details on how these notifications show up.

review-and-comment-the-designs in indesign.png

 

1. I’m not getting emails to review the document shared by my designer. What should I do? 

Once the designer shares the document, you’ll receive notification within the Creative Cloud app and email would also show up in your inbox.  In case the email doesn’t show up, please check your junk/spam folder or refer to the best practices thread in the community. 

 

2. I’m being asked to login when I click on review, but I don’t know the credentials. What should I do? 

There can be multiple reasons for not being able to login: 

  • Incorrect Adobe ID: You are probably logging in with a different Adobe ID than the one specified by the designer.  

          Fix: Please ask the designer to send the document for review using the email address associated with your Adobe ID. Alternatively, sign out and sign in with the Adobe ID specified by the designer. 

  • Forgot password: In case you’ve forgotten the password, please reset your password. 
  • Don’t have an Adobe ID: If you’re being prompted to sign in and you don’t have an Adobe account, please create an Adobe ID. 

 

3. What are the options available to me when I am reviewing the document?  

You can review the shared documents and share feedback with designers by adding comments, using a commenting pin, using the @ mention and drawing free form annotations.  

For more info, see Review documents online. 

 

4. Do I need to send the document to the designer after reviewing it?  

No. There’s no need to send the document separately to the designer after the review. The feedback you shared is accessible in almost real-time to the designer through the Review Panel in InDesign. 

 

5. Can I see comments made by other reviewers? 

Of course! The review link is always up to date with the latest comments. To the designer, comments will appear in the commenting panel automatically.  

 

6. Can I hide annotations while reviewing the document?  

Yes you can! Sometimes too many annotations can be confusing.  

To hide comment annotations on the layout click the view button at the lower-right bottom of the panel.  

see-hide-annotations.png

 

7. Can I view updates made to the document in real-time? 

No, you will be able to see changes made by the designer to the document after they click the update link. You must refresh the web page to see the latest updates. 

 

8. What’s the difference between ‘resolve’ and ‘delete’ actions for a comment?  

Marking a comment as resolved means that you’ve worked on it and it can now be hidden. Additionally, you can unhide the resolved comments using the filter options.  

resolve-and-delete.png

Deleting a comment happens permanently deletes the comment and this action cannot be undone. 

 

9. What text capabilities do I have as a reviewer?  

As a reviewer, you will be able to highlight text, strikethrough text and replace text corresponding to your comment.  

 

share-for-review-text-edit-tools-NFS.png

 

9. Can I review a document without creating an Adobe ID? 

Yes, the review is possible without signing in with Adobe ID. If the designer has created a public link, then you will not be prompted for any Adobe credentials and you can comment as a guest user. 

Note: Guest login is available only if Commenting for public users has been checked under public settings by the owner of the document. 

 

To view the ‘Share for Review’ FAQ, see  InDesign Share for Review - FAQ.

 

TOPICS
Activation billing and install, Bug, EPUB, Feature request, How to, Import and export, InCopy workflow, Performance, Print, Publish online, Scripting, SDK, Server developers, Sync and storage, Type

Views

760

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 15, 2020 0
Adobe Employee ,
Jul 27, 2020

Copy link to clipboard

Copied

Hi All,

 

The issue for 'Unmapped comments on Web' has been fixed. You can now check on the web to see if the comments are appearing as you want them. 

 

Please note, this issue is different from the one where the comments are going unmapped in the review panel of InDesign which is still being worked upon.

 

Let me know if still there are issues.

 

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
Community Beginner ,
Jul 27, 2020

Copy link to clipboard

Copied

Hi

Thanks for replying. The issue I have isn’t that the comments aren’t
showing up on the web, it’s that I wasn’t being notified via email that the
comments were there.

I was told by someone on live chat the notifications/emails not sending was
a known issue, can you tell me if that’s been rectified or if it’s still a
problem to be fixed?

Thank you.
--

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
Adobe Employee ,
Jul 27, 2020

Copy link to clipboard

Copied

Have you checked the point#1 on this thread for resolution?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
Community Beginner ,
Jul 27, 2020

Copy link to clipboard

Copied

Yep, again that's not the issue I've encountered. I'm not receiving emails
once someone has made a comment on the document - so I've sent out the
document for review, someone makes a comment but I don't get an email
notification stating the comment is there.

When I started using the review system, it would notify me every time
someone left a comment (I would receive an email stating 'this person has
left a comment'). Within about a week, the email notifications stopped.

Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
New Here ,
Oct 07, 2020

Copy link to clipboard

Copied

Updating the link after you've added pages to your document messes up which pages the comments made are associated with. Meaning you can't truly pin a comment to a page. 

 

How was this overlooked by Adobe?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 07, 2020 0