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Rotate tool freezes InDesign

Community Beginner ,
Aug 22, 2020

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Hi all, 

 

If I use the rotate tool by double clicking in the palette so I can enter a rotation value, Indesign freezes. Not alway the first time but after a couple of attempts at rotating it always will. 

 

The force quit panel doesn't show indesign as having a problem but the rotate panel will often show through into other applications. 

 

I've tried this in a new doc after a restart so not a particular document problem ....

 

Any ideas?

 

Thanks

 

{Renamed by MOD}

Hi there,

 

Sorry about the inconvenience caused due to this error. That's not a typical experience with the application. Crashes and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Let's try resetting InDesign preferences. Please follow these steps and let us know how it goes: 

 

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Rotate tool freezes InDesign

Community Beginner ,
Aug 22, 2020

Copy link to clipboard

Copied

Hi all, 

 

If I use the rotate tool by double clicking in the palette so I can enter a rotation value, Indesign freezes. Not alway the first time but after a couple of attempts at rotating it always will. 

 

The force quit panel doesn't show indesign as having a problem but the rotate panel will often show through into other applications. 

 

I've tried this in a new doc after a restart so not a particular document problem ....

 

Any ideas?

 

Thanks

 

{Renamed by MOD}

Hi there,

 

Sorry about the inconvenience caused due to this error. That's not a typical experience with the application. Crashes and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Let's try resetting InDesign preferences. Please follow these steps and let us know how it goes: 

 

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

Topics

Performance

Views

38

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 22, 2020

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Hi there,

 

Sorry about the inconvenience caused due to this error. That's not a typical experience with the application. Crashes and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Let's try resetting InDesign preferences. Please follow these steps and let us know how it goes: 

 

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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