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Running InDesign 2020 makes other programs freeze on Windows 10

New Here ,
Sep 25, 2020

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I'm working off of a laptop and whenever I run InDesign (Adobe InDesign 2020) all of my other programs freeze and InDesign doesn't freeze. InDesign does not freeze and I normally have to save the file I'm working on, close out of InDesign, and then wait a few minutes until my other programs unfreeze. Is this a known issue?  Any solutions? 

 

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Running InDesign 2020 makes other programs freeze on Windows 10

New Here ,
Sep 25, 2020

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I'm working off of a laptop and whenever I run InDesign (Adobe InDesign 2020) all of my other programs freeze and InDesign doesn't freeze. InDesign does not freeze and I normally have to save the file I'm working on, close out of InDesign, and then wait a few minutes until my other programs unfreeze. Is this a known issue?  Any solutions? 

 

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Sep 25, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Does it happen while working on a specific document or performing a specific task? We'd also appreciate if you can share the RAM on the machine.

This information would help us understand the issue and assist you accordingly.

Looking forward to your response.

 

Regards,

Ashutosh

 

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Sep 25, 2020 0
New Here ,
Sep 26, 2020

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Hi Ashutosh -

 

The problem happens with all programs - usually about 15-20 minutes after I've opened my InDesign file and began working.  As I mentioned, InDesign is still functional but all of my other programs - Outlook, Word, Excel, Chrome, Edge, etc freeze until after I've closed InDesign. As you can imagine, this makes working on a task quite cumbersome as I constantly need to switch from InDesign to Word, Excel, etc, to accomplish my project. On my machine are: 

 

OS: Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHz. 

RAM: 16.0 GB (15.7 GB usable)

InDesign: Adobe InDesign 2020. I have an Adobe for Teams account. 

I use Windows 10 Pro. 

 

Thank you for any assistance you can provide!

 

 

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Sep 26, 2020 0
Adobe Employee ,
Oct 10, 2020

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Apologies for the delayed response. Thank you for sharing the information. Please try steps given below and let us know if they help:

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  

Perform this procedure on each of the following folders: 

 

  • Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

 

Regards,

Ashutosh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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Oct 10, 2020 0
Adobe Employee ,
Oct 10, 2020

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Hi there,

 

Sorry about this trouble. That's definitely not a typical experience with the application. In addition to the suggestions shared above, could you please share a screenshot from Task Manager when InDesign is running.

 

We’re here to help, just need more info.

 

Regards,

Srishti

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Oct 10, 2020 0
Most Valuable Participant ,
Oct 10, 2020

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What version of Windows 10? Are you using the interactive Bing wallpaper that changes the desktop background periodically? If so, turn that off and change it to a static background.

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Oct 10, 2020 0