Save and SaveAs options are disabled

Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Hello all.

I am facing very strange issue in Indesign 2021(16.2.1) on macOS Big Sur(11.3) where Save and Save As... options is disabled for new document even after adding one path item to the new document. Please see screenshot for the reference

 

Screenshot 2021-05-06 at 11.18.34 PM.png

 

Is it a known bug in this version or am I missing something?

It is working fine on Windows.

 

Best regards
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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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@Laubender 

Could you please check this issue as well?

 

Best regards

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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It's usually an issue with your InDesign Preferences

 

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Hi @Eugene Tyson 

Thank you but unfortunately it doesn't work even after deleting the Indesign preferences.

This is happening only on mac not on windows.

 

Best regards

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Mac or Windows - removing the preferences helps.

Other people might find it helpful, so I included both for Mac and Windows.

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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@Eugene Tyson 

Yes it works but only when I delete preferences and caches folder. But when I launch the Indesign second time without deleting these folder, the same issue exists.

 

Best regards

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Sorry Charu,

I'm on Windows 10. Hm. Is your machine one of the new M1 chip Macs?

 

More details on cache and preferences:

https://helpx.adobe.com/indesign/user-guide.html/indesign/using/setting-preferences.ug.html#restore_...

 

Maybe you have to remove the cache files as well?

 

Regards,
Uwe Laubender

( ACP )

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Hi Uwe,

No I am not using new M1 chips mac.

Ok, I tried by cleaning the cache and preferences and when I clean and relaunch it, it works fine. and then I quit Indesign and launch it again same problem. 

So, everytime when I clean cache and preferences it works, but not without that.

Best regards

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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A lot of flaky stuff like this is caused by browser extensions, too.

Maybe try a boot with non-essentiall programs disabled and see if there's a conflict someplace.

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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@Peter Spier 

Thanks Peter,

I tried and  make sure to close all other application and just indesign is open still same problem.

 

@Laubender  and @Peter Spier 

Please see attach video may be it will give some idea

https://www.dropbox.com/s/tff5ta8gcku4cjo/Screen%20Recording%202021-05-07%20at%205.05.06%20PM.mov?dl... 

 

 

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Try updating your Mac to 11.3.1, if that doesn't help, reinstall InDesign, selecting the replace preferences option.

https://9to5mac.com/2021/05/03/apple-releases-macos-big-sur-11-3-1-with-security-updates/

 

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Hi @Luke Jennings3 

Thank you but it also doesn't help 😞

Best regards

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Hi Charu,

 

Sorry to hear about your experience. We tried to replicate the issue on our end following the video shared by you but we couldn't.

We'd need some more information like:

  1. Are there any third party plugins/extension installed?
  2. Please try creating a new user account on your Mac & see if you have the similar behavior.
  3. Can you try all the steps with v15.1.3 and let us know the observation?

 

This information would be very helpful.

 

Regards,

Ashutosh

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hello @Ashutosh_Mishra 

Yes, I have plugins but all developed by me. So, I have removed them and tested, but no luck. Secondly everything works fine in v15.1.3.

 

I have not tried by creating a new user account yet. But I will do so and update here if it has similar behaviour.

 

Best regards

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Guide ,
May 11, 2021 May 11, 2021

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Have a look at the kDocBoss IID_ICLASSIDDATA - it should be kDocFileHandlerBoss .

There are also some interesting getters in IID_IDOCUMENT.

Are there any background tasks (PDF exports etc.) working on the document?

 

Does the document info dialog (Menu InDesign >> About InDesign ..., with all keyboard modifiers) display anything unusual?

 

Are there any asserts in the debug build?

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