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Share for review crashing

New Here ,
Oct 23, 2020

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InDesign is crashing when i try to share for review, my InDesign version is the most recently version, but this is happening since InDesign 2020. Does anyone know how i can fix this ?

 

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Bug, Publish online, Sync and storage

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Share for review crashing

New Here ,
Oct 23, 2020

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InDesign is crashing when i try to share for review, my InDesign version is the most recently version, but this is happening since InDesign 2020. Does anyone know how i can fix this ?

 

TOPICS
Bug, Publish online, Sync and storage

Views

76

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Oct 23, 2020 0
Adobe Employee ,
Oct 26, 2020

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Please try exporting same file as PDF and let us know if its successful or its crashing during PDF export too.

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Oct 26, 2020 0
Community Beginner ,
Oct 27, 2020

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Hello, 

I've been experiencing bugs with 'Share for Review' crashing/not properly functioning either. It will not let me update the link.

 

I can still export though.

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Oct 27, 2020 0
Adobe Employee ,
Oct 28, 2020

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InDesign team would like to take a look at the document to see why it is causing InDesign to crash when using Share for Review. Could you share the document with the team by sending it to sharewithid@adobe.com?

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Oct 28, 2020 0
Community Beginner ,
Oct 27, 2020

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Please try these steps:
Quit InDesign.
Sign out from the Creative Cloud desktop app.

Delete InDesign application cache & prefs to see if that helps overcome the issue. They are located as follows:
on Mac:
/Users/yourname/Library/Caches/Adobe InDesign
/Users/yourname/Library/Preferences/Adobe InDesign
/Users/yourname/Library/Caches/CSXS/cep_cache

on Win:
C:\Users\yourname\AppData\Roaming\Adobe\InDesign
C:\Users\yourname\AppData\Local\Adobe\InDesign
C:\Users\yourname\AppData\Local\Temp\cep_cache

- Relaunch Creative Cloud desktop app and sign-in to your Adobe account.
- Launch InDesign.

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Oct 27, 2020 0
Adobe Employee ,
Oct 28, 2020

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Could you share the document with InDesign team by sending it to sharewithid@adobe.com?

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Oct 28, 2020 0