Share for Review not functioning after 2021 Update

Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I updated all my Adobe software programs last week.


After the update the Share for Review stopped allowing me to update the link online for others to see new changes to the document. In addition, the Review tab in InDesign is completely blacked out and I cannot even see comments anymore.

 

I am experiencing a lot of bugs after the update.


Anyone else running into this issue?

TOPICS
EPUB, Performance, Publish online

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correct answers 1 Correct Answer

Community Beginner , Oct 29, 2020 Oct 29, 2020
Good Morning,This was resolved by signing out, shutting down and restarting the computerand then signing back in.Thanks,Joe<PII removed by moderator>

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Can you try the following:

1. Close InDesign.
2. Bring up Creative Cloud Desktop (CCD) and Sign out.
3. Launch InDesign and Sign in here (not from the CCD).
4. Create a new document.
5. Open Share for Review panel.

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Good Morning,

This was resolved by signing out, shutting down and restarting the computer
and then signing back in.


Thanks,

Joe
<PII removed by moderator>

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Participant ,
Feb 17, 2021 Feb 17, 2021

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I am having a similar problem: when I click Update Link, on a Share for Review I just created, all I see is a spinning blue circle. For hours. I am on Win 16.1 x64, current patch of Win10 (19042.804). Signing out, restarting the PC, and signing in again from InDesign makes no difference.

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Participant ,
Feb 25, 2021 Feb 25, 2021

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This kept recurring on an intermittent basis. I finally did a (2-hour) support call with tech support. The tech finally did the following (which you can do yourself without a tech call now that you know what to do):

  1. Task Manager > Close everything that starts with Adobe BUT make  sure you close Adobe IPC Broker last
  2. Run AdobeCreativeCloudCleanerTool.exe (download from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and follow instructions (runs in PowerShell)
    1. Uninstall Processes
    2. Uninstall CC App and Reinstall

So far, seems to be working. Wonder if this was from somethiing corrupted from an earlier version of Share for Review? Share for Review seems to be rapidly improving!

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