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Shift key not constraining proportions in Indesign; unable to reset preferences

New Here ,
Jul 19, 2020

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Hi there,

I've seen other posts in the forum about the shift key no longer working to constrain proportions in Indesign.

I'm having this problem, and I have also tried following the steps to reset Indesign's preferences (Shift+Option+Command+Control while opening Indesign) as is suggested as a fix, but the option to delete preference files is nowhere to be seen. 

I don't have Webroot installed on my computer. I'm on macOS, running Mojave 10.14.5, and my version of Indesign is up to date.

 

Any help would be much appreciated as it's taking me ages to get work done without being able to constrain proportions with the shift key!

Thanks so much for the tip - a restart and opening InDesign first seems to have fixed the problem with the shift key shortcuts.

But seriously Adobe - how is this even a bug?!?!?

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Shift key not constraining proportions in Indesign; unable to reset preferences

New Here ,
Jul 19, 2020

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Hi there,

I've seen other posts in the forum about the shift key no longer working to constrain proportions in Indesign.

I'm having this problem, and I have also tried following the steps to reset Indesign's preferences (Shift+Option+Command+Control while opening Indesign) as is suggested as a fix, but the option to delete preference files is nowhere to be seen. 

I don't have Webroot installed on my computer. I'm on macOS, running Mojave 10.14.5, and my version of Indesign is up to date.

 

Any help would be much appreciated as it's taking me ages to get work done without being able to constrain proportions with the shift key!

Thanks so much for the tip - a restart and opening InDesign first seems to have fixed the problem with the shift key shortcuts.

But seriously Adobe - how is this even a bug?!?!?

TOPICS
Bug

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62

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Jul 19, 2020 0
Explorer ,
Jul 19, 2020

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I'm having the exact same problem after upgrading to v.15.11 today. The shift key shortcuts aren't working properly.

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Jul 19, 2020 0
New Here ,
Jul 19, 2020

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I just tried rebooting the computer and opening inDesign first before any other program, and the shift key seems to be working again so maybe try that?

Would love to see an explanation from Adobe for why this is happening in the first place though.

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Jul 19, 2020 0
Explorer ,
Jul 20, 2020

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Thanks so much for the tip - a restart and opening InDesign first seems to have fixed the problem with the shift key shortcuts.

But seriously Adobe - how is this even a bug?!?!?

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Jul 20, 2020 0