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Some CC 2015 Applications Crash While Launching on Mac OSX

Adobe Employee ,
Jun 18, 2015

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Some CC 2015 Applications Crash While Launching on Mac OSX

This article is reference to an issue wherein some CC 2015 applications crash when it is being launched or just after it is launched on Mac OSX. You might see the issue in the June 16th release of these applications.

  • After Effects CC 2015
  • Flash Pro CC 2015
  • Illustrator CC 2015
  • InDesign CC 2015
  • InCopy  CC 2015
  • Photoshop CC 2015
  • Prelude CC 2015
  • Premiere Pro CC 2015


Here are the solutions. Solution 1 should be able to fix the issue. In case it does not, please try solution 2 and 3.


Solution 1: Install Dreamweaver CC (2015)

  • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
  • Install Dreamweaver CC (2015).


Solution 2: Install Muse CC 2014.3.2

  • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
  • Scroll to FIND ADDITIONAL APPS, click Previous Version > VIEW PREVIOUS VERSIONS.
  • Click the Install button of Muse, select CC (2014) 2014.3.2.


Solution 3: Install Acrobat Pro DC

  • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
  • Install Acrobat Pro DC.
  • You will be asked to uninstall old acrobat before installing Acrobat Pro DC.


Additional Information

  • When you upgrade a CC 2014 application to CC 2015, you can choose to keep the 2014 version.
  • After you upgrade an application to CC 2015, you can also reinstall its CC 2014 version. Please refer to the steps in solution 2.

Try turning off auto-hide menu bar in your system prefs -- that seems to be a trigger for crash on startup in El Capitan...

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Some CC 2015 Applications Crash While Launching on Mac OSX

Adobe Employee ,
Jun 18, 2015

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Some CC 2015 Applications Crash While Launching on Mac OSX

This article is reference to an issue wherein some CC 2015 applications crash when it is being launched or just after it is launched on Mac OSX. You might see the issue in the June 16th release of these applications.

  • After Effects CC 2015
  • Flash Pro CC 2015
  • Illustrator CC 2015
  • InDesign CC 2015
  • InCopy  CC 2015
  • Photoshop CC 2015
  • Prelude CC 2015
  • Premiere Pro CC 2015


Here are the solutions. Solution 1 should be able to fix the issue. In case it does not, please try solution 2 and 3.


Solution 1: Install Dreamweaver CC (2015)

  • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
  • Install Dreamweaver CC (2015).


Solution 2: Install Muse CC 2014.3.2

  • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
  • Scroll to FIND ADDITIONAL APPS, click Previous Version > VIEW PREVIOUS VERSIONS.
  • Click the Install button of Muse, select CC (2014) 2014.3.2.


Solution 3: Install Acrobat Pro DC

  • On your Mac computer, open Adobe Creative Cloud Desktop Application, and switch to Apps.
  • Install Acrobat Pro DC.
  • You will be asked to uninstall old acrobat before installing Acrobat Pro DC.


Additional Information

  • When you upgrade a CC 2014 application to CC 2015, you can choose to keep the 2014 version.
  • After you upgrade an application to CC 2015, you can also reinstall its CC 2014 version. Please refer to the steps in solution 2.

Try turning off auto-hide menu bar in your system prefs -- that seems to be a trigger for crash on startup in El Capitan...

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Jun 18, 2015 1
Adobe Community Professional ,
Jun 18, 2015

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Solution 1 seems very curious: Why would InDesign CC 2015 crash on launch if Dreamweaver CC 2015 wasn't installed.

I typically install all the CC 2015 apps, but I can understand why many people would not. However, I don't quite understand how that would happen.

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Jun 18, 2015 0
Jun 18, 2015

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Dreamweaver isn't required, but installing Dreamweaver works around the problem by cleaning up some of the data files used by the installers.

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Jun 18, 2015 0
Adobe Community Professional ,
Jun 18, 2015

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OK, I guess that explains it. Not enough testing of the installers. There's no beta team for that except inside the Adobe firewall.

I've added this thread to my growing list of CC 2015 bugs.

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Jun 18, 2015 2
Adobe Employee ,
Jun 25, 2015

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Here is the KB article.

CC 2015 applications crash on launch | Mac OS

https://helpx.adobe.com/creative-cloud/kb/cc-2015-applications-crash-on-launch---mac-os.html

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Jun 25, 2015 0
Community Beginner ,
Jul 25, 2015

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I've tried all of these suggestions (as well as a standard uninstall/reinstall of InDesign) and none of them work. Any more, please?

I'm getting Error 5.

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Jul 25, 2015 1
Adobe Community Professional ,
Jul 25, 2015

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Try asking on the Creative Cloud Download & Install forum:

Creative Cloud Download & Install

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Jul 25, 2015 0
Community Beginner ,
Oct 14, 2015

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None of these suggestions work. InDesign continues to crash immediately after startup.  Extremely frustrating as I've missed a deadline and more deadlines are coming up.

I'm currently using:

iMac (Retina 5K, 27-inch, Late 2014)

OSX 10.11 (El Capitan)

4 GHz Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M295X 4096 MB

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Oct 14, 2015 0
LEGEND ,
Oct 14, 2015

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Try turning off auto-hide menu bar in your system prefs -- that seems to be a trigger for crash on startup in El Capitan...

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Oct 14, 2015 15
Community Beginner ,
Oct 14, 2015

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Oh my goodness! What a silly little thing that fixed everything! Thank you! That's all it was for me. That's so good, because I actually didn't really like when the menu bar would hide anyway.

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Oct 14, 2015 1
Community Beginner ,
Oct 15, 2015

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Unchecking the 'automatically hide and show menu bar' in System Preferences > General fixed it for me too - after much head scratching, deleting of preferences, reinstalling CC interface and eventually having to run it through a new admin account. Thanks Peter!

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Oct 15, 2015 0
New Here ,
Oct 27, 2015

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OMG ... thank you! this worked ... been reinstalling apps, prefs, caches, fonts for the past 36hrs ... nothing worked ... would have never guessed this was the issue since AI and PS work fine in El Capitan

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Oct 27, 2015 0
New Here ,
Nov 24, 2015

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THANK YOU!!! Was going crazy trying to solve this problem!

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Nov 24, 2015 0
New Here ,
Oct 25, 2015

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Thank you so much. Installing Dreamweaver solved everything for some reason. No I just wish I could get the hour of my life back I just spent trying to figure out why Indesign CC 2015 wasn't opening.

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Oct 25, 2015 0