Some shortcuts for Pages and Story are not working (Mac)

[Shlomit Heymann]

Hi everybody,

Since the last 2 Indesig updates, some of Pages and Story shortcuts are not working:

• First Page - Shift+Cmd+Page Up
• Last Page - Shift+Cmd+Page Down
• Select to beginning of story - Shift+Cmd+Home
• Select to end of story - Shift+Cmd+End

What iv'e been done so far:

1. I tried to purge my preferences, it didn't help. I even removed them manualy, didn't help.
2. I checked that the shortcuts exist in the shortcuts list (they do).
3. I reastarted my computer

Info:

Mac, OS Mojave 10.14.6

InDesign 14.0.3 (Middle Eastern)

(There is another post about it but for some reason I was unable to reply - no reply buttons - I was wondering why:
https://forums.adobe.com/thread/2652048#11249789)

I really need this shortcuts to work, this is a disaster for me:(
Good day,

Shlomit

[Shlomit Heymann]

NO one can help? 

[Shlomit Heymann]

I'm so frustrated. 

Another thing I discovered is that I'm unable to type them in the applications keyboard shortcuts.

My keybored keys are working, none of them is broken. When I delete the defult shortcut, I'm unable to retype it.

[Steve Werner · Accepted solution]

When modifier keys like Shift and Option/Alt are not working, a likely cause is a conflicting third party application/plug-in/extension. Try restarting your computer and launch InDesign before any other application (including your normal startup applications). If you find that your keyboard shortcuts are now working, then it's a third party application causing the problem. Likely candidates: Extensions and plug-ins for browsers, anti-virus applications and so on. Open your other applications one-by-one to see which is the culprit.

[Jongware]

Those key combos work fine on my (old, so very old ...) Mac so it just may be because newer versions of Mac OS X reserve more and more key combinations for the system. And these take precedence over everything else.

Shlomit, check your System Preferences; there should be a list of 'reserved' shortcut keys somewhere, and it's possible your Page Up/Down etc. combo's are defined in there.

[Shlomit Heymann]

Thank you Steve.

Yesterday, I looked in the mac prefs to see if there is shortcut conflict and couldn't find one.

I didn't even need to restart.

I logged out of my user and in to a "test" user and opened InDesign. The shortcuts were working again.

It was "Opera" browser that caused the conflict, but when I looked in it's prefs for the same shortcut like in InDesign, I could not find one. I will just stop using it, anyway I think it will discontiued (maybe I'm wrong).

Thank you again,

Shlomit

[Guest]

Please try to solve this by taking Ownerhip of your Machine. I faced this same problem, but taking ownership of my machiene, solved this problem for me.

[Steve Werner]

Even though you're writing perfectly normal English words, I don't understand what you mean by "taking ownership of your machine." Can you explain what that means to you.

[Guest]

I am sorry, I should have been more specific, "by taking ownership" I meant to say that try to solve this problem by taking ownership of the destination folder,etc where the file is meant to be saved.

[Shlomit Heymann]

Which file? i'm not trying to save any file. I had a problem with keyboard shortcuts...

[Guest]

... also, I found out that when i removed my exernal storage devices (pendrive and external HD), which I had plugged in at the time I was using Photoshop, it helped out. I could not even eject my Pendrive, since it seems that some other program was using it. But I took out anyway and now Photoshop is working well.  I'he never encounterd such a problem in my life, and I use Photoshop regularly. (if it's worth mentioning, I encountered this problem in my newly built PC, Windows 7 64 Bit).  And the "taking ownership" seems to work out, but only temporarily.

     And sorry for making your brains hurt previously, with my unwitting reply to the problem.  I was just trying to input a possible solution to the problem, which I was facing at 3 AM in the morning.

    So, sorry AGAIN.