Specific InDesign file causes application crash

[LesThomas]

My computer froze up and I had to restart. When I did the attached InDesign file got damaged and will no longer open, causing my computer to crash. I can open all other InDesign files I've tried to open just fine. HELP!!! I don't want to have to recreate this from scratch. I have no backups and no other versions. Yes, I'm a pea brain. I know. Thanks in advance for your assistance.

[Laubender]

Hi LesThomas,

hard to believe that you do not have any backup of this document. Still hope, you do.

I checked the history of the document by using a script by Werner Perplies* and found that the document was saved the first time with InDesign CC 2017 version 12.0.0.81 on Windows 7.

Well, I tried to open the document with InDesign 2020 version 15.1.0.25 on Windows 10, but InDesign crashed:

Also had a crash with the option: Original instead of Normal.

With the option As Copy ( "Kopie" in my German version ) there was no crash, but the following error message:

"The file is damaged etc.pp."

Best send the document by mail to idfile@adobe.com , describe the issue and also tell what you did the last time you worked with the document.

Also see into this:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html#damaged_file

Regards,
Uwe Laubender

( ACP )

* Free WpsIndFileIdentifier.jsx at https://weepee.de/forum/indesign/viewtopic.php?f=60&t=107

[LesThomas · Accepted solution]

Thanks for giving it a shot. I did send the file to Adobe and they said it was damaged beyond repair. Funny thing is, though, that I asked a colleague at work to try and open it and she was able to open it and recover the file. So all's good now. Computers are weird animals.

[Laubender]

Aha! Did she do it with a Mac OS X version of InDesign 2020 ?

And if yes what was the option she had success with? Normal? Original? As Copy?

Regards,
Uwe Laubender

( ACP )