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Stuck At Executing Startup Services

New Here ,
Sep 28, 2018

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I'm having trouble getting InDesign to start up. This is my first time attempting to use it, but not my first time opening it. It opened quickly in the past, but now won't open at all.

Steps taken so far (based on previous posts):

  • Uninstalled & reinstalled.
  • Rebooted computer.
  • Cleared preferences.
  • Uninstalled the only plugin I'd installed.
  • Uninstalled latest version & tried installing and opening a previous version.
  • Ran Adobe Creative Cloud Cleaner.

I'm at a loss as to what to do beyond those things. I actually need InDesign for my workflow, so being unable to open and use it is a big issue.

If anyone can point out any steps that I may not have taken to resolve this, I'd appreciate the input.

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Stuck At Executing Startup Services

New Here ,
Sep 28, 2018

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I'm having trouble getting InDesign to start up. This is my first time attempting to use it, but not my first time opening it. It opened quickly in the past, but now won't open at all.

Steps taken so far (based on previous posts):

  • Uninstalled & reinstalled.
  • Rebooted computer.
  • Cleared preferences.
  • Uninstalled the only plugin I'd installed.
  • Uninstalled latest version & tried installing and opening a previous version.
  • Ran Adobe Creative Cloud Cleaner.

I'm at a loss as to what to do beyond those things. I actually need InDesign for my workflow, so being unable to open and use it is a big issue.

If anyone can point out any steps that I may not have taken to resolve this, I'd appreciate the input.

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340

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Sep 28, 2018 0
Most Valuable Participant ,
Sep 28, 2018

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What version of InDesign? What operating system?

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Sep 28, 2018 0
New Here ,
Sep 28, 2018

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Windows 10 Operating System and CC 3.0.1 and 12.1.0

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Sep 28, 2018 0
Adobe Community Professional ,
Sep 28, 2018

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deek20796668  wrote

CC 3.0.1 and 12.1.0

Are you saying that you have two versions of InDesign? 12.1.0 would be CC 2017 but I'm not sure what 3.0.1 refers to.

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Sep 28, 2018 0
New Here ,
Sep 28, 2018

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Yes, I listed the two versions I've tried. 2017 and the latest most updated version.

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Sep 28, 2018 0
New Here ,
Apr 14, 2020

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I had this problem today and discovered the issue was corupted fonts. If you have a ton of fonts like I did you will need to delete them. I just nuked my personal font folder because I had to many and not enough time to pick and test. Deleteing fonts did work for me though without a restart or anything else. Good luck! 

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Apr 14, 2020 0