The same font behaves differently between documents

Participant ,
Nov 25, 2020 Nov 25, 2020

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I have 2 indesign documents: 1) created by another designer, 2) created by me

They both use the font Neutra text set to "book", but they look different from each other. I have been through every single setting I can find but they still look different with "everything" set to the same.

 

Could someone suggest some solution here?

I would like the text in both documents to look like it does in version 2

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Bug, How to, Print

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Participant ,
Nov 25, 2020 Nov 25, 2020

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Addition: It seems that when I make a new document the font behaves as in version 2.

So somehow I guess some setting or error in version 1 affects the font.

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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well, version 1 has smaller leading and tracking, this makes all the text to look darker. If you wish, you can set them evenly and look what's happen

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Participant ,
Nov 25, 2020 Nov 25, 2020

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Thanks for the reply but I don't think this is the explanation.

Tracking is 100% in both versions.

Leading is almost identical and setting it to identical values does not change the problem.

 

Any input still very welcome as this is quite a problem for me.

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Participant ,
Nov 25, 2020 Nov 25, 2020

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The situation is getting a bit absurd.

Now in the document with the font behaving as I wish, part of the document has changed to this bold-looking font. See this image. All settings I can find are equal for these two pages.

 

addition pic.png

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Participant ,
Nov 25, 2020 Nov 25, 2020

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Possibly it could be related to this since I had a semi-transparent image in the document previously. Though it is described since 2011, so I would hope Adobe has fixed these issues since.

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/20507950-text-rendered-...

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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What OS are you on? Is there a difference in the font appearance when you zoom in both documents to 400% or higher?

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Participant ,
Nov 26, 2020 Nov 26, 2020

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I'm on windows 10.
The difference in font appearance shows everywhere:
-at any zoom setting
-in preview/presentation mode
-in exported pdf format

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Participant ,
Nov 26, 2020 Nov 26, 2020

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At times I can make the bold-looking effect go away for a few seconds if I go to the end of a paragraph of text and press enter, but only for a few seconds. And selecting the paragraph and applying the paragraph style without any bold effect does not affect the paragraph in any way.

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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is there any character style?

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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could you please share the files? Maybe 2-3 pages from each one if you don't want to show the entire ones.

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Participant ,
Nov 26, 2020 Nov 26, 2020

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I have now made a copy of one of the files and deleted most pages.

Here is a link to the file

https://www.transfernow.net/d3qNNz112020

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Participant ,
Nov 26, 2020 Nov 26, 2020

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But please notice that since there is no clear logic to this problem I can't say when it will present itself. In one document it started to show partially (only on 2 pages) and it seemed to spread almost like a virus.

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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as far as I can see, the "boldish" look appears in small scale
2020-11-26_16-52-35.png

but in big scale all looks good

2020-11-26_16-53-44.png

It seems to be a display issue. Did you try to export the file to PDF? Is there also different font look on different pages?

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Participant ,
Nov 26, 2020 Nov 26, 2020

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I described this in a previous reply. I quote here:

"The difference in font appearance shows everywhere:
-at any zoom setting
-in preview/presentation mode
-in exported pdf format"

 

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Participant ,
Nov 26, 2020 Nov 26, 2020

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It is NOT just a display. 
I'm paying for professional software but I'm left with this basic error and I've wasted days of work already. 
This has very big consequences for me. 

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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look: we here are not an Adobe staff. We are the same users as you. We can try to help according to our knowledge and experience basing on as detailed problem description as possible. You say that the problem is global and appears in any zooms, modes etc. But you don't show it. Well, I've tried to repeat the problem — and couldn't. My screenshots show that the strange look desappears in big zoom. Show yours, add tag Bug to your topic tags to attract the Adobe stuff attention — any of this will be more helpful than just repeat the first description. Our questions and suggestions are just trying to find the problem's roots. It may be anything — system, RAM, font file issues etc.

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Participant ,
Nov 26, 2020 Nov 26, 2020

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Sorry I did not know you were not staff - I read "professional" and assumed you were.

I did not show all settings and zooms because I think it should be enough to simply state that I have observed it at all zoom levels and then (initially in the thread) showing screenshots of the effect.

I did repeat myself, yes, but I was under the impression that you had missed what I wrote earlier.

Unfortunately, I don't see an option to edit tags. 

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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Ok, I added the tag.
for now, I don't see any more ways to find the issue because your file doesn't show the unwanted effects. Hope that someone from staff can say something useful.
They have "Adobe staff" mark under their avatar.

"Professional" and "Staff" are not the same 🙂

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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There are differences in the two documents, things to look for include the leading & tracking as already mentioned, hyphenation, and type color. There are RGB swatches in the document you uploaded, but it's unclear if the type color on both documents match, this may explain the different appearance on-screen.

differences.png

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Participant ,
Nov 26, 2020 Nov 26, 2020

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Thank you for the thorough markings with arrows. However, everything you mention I tested for hours severals days ago.

 

I have changed leading, tracking, hyphenation, and type color again and again to no avail.

 

When I copied to pages from one of the documents to a new document today (to upload to this thread) I saw no problem at first. Then a bit later the text changed and now it shows as bold-looking all the time while in InDesign.
Earlier today I exported to .pdf form the file I uploaded here and the text looked as it should (no bold effect). Now when I  
I tried exporting from the same file again it's looking bold in .pdf.

 

Again: it behaves as if it's a virus inside InDesign and I can't stop it since it spreads to new documents. 

 

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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what about creating a new doc, setting there the needed styles (from zero, not copy) and copy/pasting the text but by "Paste without formatting", to get just a clean text? Could you please try this and tell us a result?

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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I'm guessing there is a font issue on your Mac (I'm assuming you are on a Mac). I would clear my font cache, and if that doesn't help, try turning off GPU performance and see if that makes a difference. Also, check for InDesign and Mac updates. You could also try exporting to IDML, in case there is a file corruption, although that's a long shot.

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Participant ,
Nov 27, 2020 Nov 27, 2020

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Thanks for the inputs.


I seem to have hit upon a breakthrough here. I started a new document which I have done many times, but this time I was a bit more careful in what I inserted and saved different versions during the editing.

 

The first time I saw the font corrupt was right after copying a rectangle element from another document to the active master page of the new document. Simply going ctrl+z to before inserting it made the font fix itself. I then drew the rectangle from scratch instead of pasting it and haven't had the corruption problem since.

 

So in my case, it seems there was something about that graphic, even though it was a simple drawing. That's a bit of a loose solution but my suggestion for others would be to simply go back and forth with ctrl+z / ctrl+shift+z and see when things change - because it might not be entirely logical when they do change. 

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